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Ombudsman backs public over medical insurance disputes

Article by Simon Christopher
Posted: 30/7/2010 - Last updated: -
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There's been a steep rise in the proportion of complaints about medical insurance being upheld.

Historically only around half of all insurance-related complaints to the Financial Ombudsman Service have been upheld. That may soon be changing as the proportion upheld rose for most categories in the last quarter. Most notably, the ratio for medical insurance went from 35% to 49%.

Once again, payment protection insurance remains the sector producing the most complaints, with a total of 13,520 between April and June. That's slightly ahead of the pace over the past year. More than four out of five PPI complaints were upheld during the quarter, though that's down from 89% across the previous year.

There were almost 10 times as many PPI complaints as in the next insurance category, car and motorcycle cover. This was followed in order by buildings insurance, travel insurance and contents insurance.

Commercial property, pet and legal expenses insurance had the highest rates of rejected claims.

This is the first time the FOS has produced quarterly rather than annual figures for complaints. That's designed to make it easier to track changes and trends.



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