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Home >> Pet Insurance Companies >> E and L Pet Insurance

Click here to go to the E and L Pet Insurance website

E and L Pet Insurance - cover for Cats, Dogs, and Birds

We are one of the leading pet insurance companies in the UK, offering cover for pets of all ages from just 11p a day for cats and 16p a day for dogs. If you take out a policy and find the same cover cheaper elsewhere we'll refund the difference.

Why Consider E and L Pet Insurance:

E and L pet insurance offers four levels of cover with policies also available for older cats and dogs over 8 years with no maximum age limit.

Together with a lowest price guarantee, E and L pet insurance allows you to choose cover that's right for your pet and your budget.

Get an instant online pet insurance quote from E & L and save 5% if you buy online.

  • 5% online discount
  • 10% discount for insuring more than one pet
  • Lowest price guarantee
  • Low cost pet insurance premiums with cover for most breeds of cat or dog
  • Free 1 year membership of The National Pet Register lost and found service
  • Pet food voucher for 20% off
  • Older Pet Insurance for dogs and cats with no maximum age limit
Overall Rating:

1.18 out of 5
1.18
from 24 reviews and 51 ratings

Average Review Ratings:

Customer Service Rating: 1
Value for Money Rating: 1
Overall Customer Rating: 1
Recommendations: 8%

Categories:

Pet Insurance
Cat Insurance
Dog Insurance

Further Details:

Get a quote from E and L Pet InsuranceGet a Quote
Preview the E and L Pet Insurance websitePreview the Website

Please note that excesses, terms and conditions may apply. This is only a brief summary of E and L Pet Insurance and you should refer to the company's website for current terms and conditions. Policy features, offers and discounts are subject to change.


customer reviews

E and L Pet Insurance Reviews:

 Click Here to Add Your Review

E&L Pet Insurance (dog) Review by Jennifer Doyle
Good Points: Customer services were polite and courteous
Bad Points: Claims! Claims! Claims!
Customer Service Rating: 4/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E and L Pet Insurance Review by Matthew
Good Points: none
Bad Points: terrible to get hold of and
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E&L Pet Insurance Review by Peter Page
Good Points: Cheap
Bad Points: Inefficient claims department, lost faxes, very slow payment, will not pay for out of hours unless life threatening.
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E & L Dog Insurance Review by P. Blane
Good Points: None
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E & L Pet Insurance Review by June
Good Points: Very affordable
Bad Points: None
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

E&L Pet Insurance Review by Ross Cousens
Good Points: Efficient
Bad Points: None really, perhaps a bit bureaucratic re their systems
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

E and L Pet Insurance Review by Richard
Good Points: Cheap
Bad Points: Takes 6 months to pay up; they exclude any ailments in subsequent years.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E & L Dog Insurance Review by M Revill
Good Points: None
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E & L Dog Insurance Review by R Tatler
Good Points: none
Bad Points: lots
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E&L Pet Insurance Review by Gary
Good Points: None
Bad Points: Do not provide service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E&L Dog Insurance Review by David
Good Points: None
Bad Points: Where do you start
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E & L Dog Insurance Review by D Macmillan
Good Points: None
Bad Points: Everything about them
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E and L Pet Insurance Review by C Lucas
Good Points: none
Bad Points: cheap
Customer Service Rating: 0/5
Value for Money Rating: 2/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

E and L Pet Insurance Review by Alison Mcauliffe
Good Points: Cheap
Bad Points: Shoddy service
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

E&L Pet Insurance Review by Peter Adlington
Good Points: None
Bad Points: NO customer care
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E & L Insurance Pet Insurance Review by C.Thompson
Good Points: none
Bad Points: never want to pay out
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

E&L Pet Insurance Review by Kay Wood
Good Points: Cant think of any at the moment
Bad Points: Dont want to pay up, take more money from Direct Debit without consulting first
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E and L Pet Insurance Review by Stephen Ryding
Good Points: Cheap...you get what you pay for
Bad Points: Very poor all round
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

E and L Pet Insurance Review by Louise
Good Points: Cheap
Bad Points: LONG TIME TO PAY OUT
Customer Service Rating: 2/5
Value for Money Rating: 3/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

E&L Pet Insurance Review by Tracey
Good Points: cheap
Bad Points: slow - assuming they ever pay me
Customer Service Rating: 0/5
Value for Money Rating: 2/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E and L Pet Insurance Review by Mrs Sally Bruce
Good Points: Cheap, but there is good reason for this
Bad Points: How long have you got?
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E&L Pet Cover Review by Wj
Good Points: Cheap to my cost!!!
Bad Points: No customer service, poor payers
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E and L Older Cat Gold Pet Insurance Review by S. Brooks-watson
Good Points: None
Bad Points: Customer service, administration & poor payers
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

E and L Silver Pet Insurance Review by Mrs M Foulkes
Good Points: Good price
Bad Points: Not much use if you can't claim on the policy
Customer Service Rating: 0/5
Value for Money Rating: 4/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

visitor comments

Comments About E and L Pet Insurance:

 Click Here to Add Your Comment

Still waiting for pay out 5 months 380 tried to fob me off wanting to pay me less. When I phoned they told me I will just have to wait. Can't change now as dog might develop it again.
Comment by louise
Date: 12/1/2010

terrible compay to deal with, have had every excuse under the sun, have now gone to Insurance Ombudsman and would advise all to do the same, we should all get together and put a case to watchdog, they even tried to take money from my credit card!! until Barclaycard intervened
Comment by Sue
Date: 6/8/2009

Terrible company! wish i hadn't taken a policy out with them...made a claim may 08 and am still chasing them monthly and being fobbed off!!!! They put the monthly payments on direct debit up without telling me too....Horrendous, this company should be featured on crimewatch!
Comment by Rachael prevett
Date: 1/6/2009

Made claim in October 2008 and after number of calls advised that amount has been agreed but now 15/01/09 and no sign of any cheque.I have paid out over 500.
Comment by Deborah Kennedy
Date: 15/1/2009

Cheap rates but a shocking service, I have been waiting payment for 6 months now, I have been offered every excuse under the sun why payment has not yet been made. I will be cancelling my 4 direct debit policies and going elsewhere.
Comment by Brian Young
Date: 15/12/2008

Extremely bad company to deal with. Put a claim through in Feb, paid vets bills totalling 380, they have offered me a settlement figure of 120, shocking and still waiting to be paid. Very bad customer service, staff are unprofessional and are very good at fobbing you off. I cancelled my policy. I prefer to pay my fees myself than be conned by E&L. I would URGE anybody wishing to take out pet insurance TO AVOID THIS COMPANY.
Comment by Paula
Date: 26/4/2008

Avoid like the plague. Cancelled policy due to a bank-admitted error when collecting payment, failed to advise of the failure to collect payment, extremely unhelpful when contacted. Should not be allowed to conduct business in this fashion.
Comment by Simon B
Date: 14/11/2007


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