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Home >> Pet Insurance Companies >> Animal Friends Insurance

Click here to go to the Animal Friends Insurance website

Animal Friends Pet Insurance for Cats and Dogs

Animal Friends are one of the top pet insurance specialists in the UK. Great value including full lifetime cover for pets over 8 and we donate to charity that’s why we’re the nations feel good insurer.

Why Consider Animal Friends Insurance:

Animal Friends is one of the UK's leading specialist pet insurance providers. We've been providing insurance for cats, dogs and horses for over a decade and pride ourselves on our ethos to donate large amounts of our profits to animal welfare charities all over the world.

With an estimated 1 in 3 pet owners needing to claim for vet treatment and approximate increase in vets fees of around 12% per year, it’s little wonder Animal Friends are one of the UK’s fastest growing provider of pet insurance today.

  • We have over 10 years experience in the pet insurance sector, so we know our stuff!
  • We are a UK company staffed by a dedicated and knowledgeable team of pet lovers.
  • We do everything here in house, including claims.
  • We have different levels of pet insurance cover to choose from so there’ll always be a policy to suit customers needs.
  • We insure pets of any age, from new cats to old dogs. Be warned, many pet insurers won’t insure pets when they reach 5 years old.
  • We offer a choice of payment options. Interest-free monthly direct debit payments, or pay by cheque, credit card or debit card.
  • We pay insurance claims directly into your bank account. We’ll even pay your vet directly
Awards & Ratings for this Company:

  • Highly Commended (Best Pet Insurance Provider) - Consumer Moneyfacts Awards 2012

Overall Rating:

1.6 out of 5
1.6
from 20 reviews and 37 ratings

Average Review Ratings:

Customer Service Rating: 2
Value for Money Rating: 2
Overall Customer Rating: 2
Recommendations: 25%

Categories:

Pet Insurance
Cat Insurance
Dog Insurance

Further Details:

Get a quote from Animal Friends InsuranceGet a Quote
Preview the Animal Friends Insurance websitePreview the Website

Please note that excesses, terms and conditions may apply. This is only a brief summary of Animal Friends Insurance and you should refer to the company's website for current terms and conditions. Policy features, offers and discounts are subject to change.


customer reviews

Animal Friends Insurance Reviews:

 Click Here to Add Your Review

Animal Friends Pet Insurance Review by Mrs Ceri Holmes
Good Points: None
Bad Points: Poor communication, unhelpful, look for every opportunity to not pay
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Cat Insurance Review by Jill Simmonds
Good Points: Nice customer service, fast claims
Bad Points:
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Animal Friends Pet Insurance (Dog) Review by Sue Murphy
Good Points: Absolutely none.
Bad Points: Wide ranging unrealistic exclusions
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Mrs Victoria Green
Good Points: Finally got my money after months...
Bad Points: Plenty
Customer Service Rating: 1/5
Value for Money Rating: 2/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Cat Insurance Review by Dr Shirran
Good Points: none
Bad Points: will find a way not to pay
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by C Harris
Good Points: 0
Bad Points: Refusal to pay out!!
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Gold Standard Dog Insurance Review by Linda Mcbride
Good Points: reasonably fast payment
Bad Points: they exclude lots of things including 35% of all vet bills
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Cunningham
Good Points: Cheap Afforable, Very Social (Facebook,Twitter etc), Reasonable Claims Service
Bad Points: No bad points so far, since I' had my policy!
Customer Service Rating: 4/5
Value for Money Rating: 5/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Animal Friends Pet Insurance Review by Kirkie
Good Points: Customer Service, Price, Website, Donating to Charities
Bad Points: Can be in the phone que for a while. Other than that, no other bad points as of yet
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? No
Recommended? Yes

Animal Friends Pet Insurance Review by Emma Lacey
Good Points: Quick to pay - when you've done all the chasing yourself!
Bad Points: Customer service, claims investigation
Customer Service Rating: 2/5
Value for Money Rating: 2/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Kate
Good Points:
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Michelle Pollitt
Good Points: Politeness when taking out policy
Bad Points: Rudeness when it comes to a claim
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Hb
Good Points: None
Bad Points: Poor payers, seek to exclude as much as possible.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Mr. Trevor Theobald.
Good Points: None.
Bad Points: See review above.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Mrs S Ward
Good Points: None
Bad Points: Very slow, poor service, they seem muddled
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Animal Friends Dog Insurance Review by Wayne
Good Points: pay quickly
Bad Points: premium increases
Customer Service Rating: 3/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Jim Hill
Good Points: Good Service
Bad Points: None
Customer Service Rating: 4/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Animal Friends Pet Insurance Review by Mrs Taylor
Good Points: Competitive, and offer a selection of policies.
Bad Points: Many illnesses do not get covered. Long time to wait for claim payment.
Customer Service Rating: 1/5
Value for Money Rating: 3/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Insurance Review by Antony Flint
Good Points: cheap (u get what u pay for though)
Bad Points: increases per year, time to pay out
Customer Service Rating: 2/5
Value for Money Rating: 4/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Animal Friends Pet Cover Review by Katherine
Good Points: they insure older animals
Bad Points: Over 8 and you have to pay an excess and 35%
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

visitor comments

Comments About Animal Friends:

 Click Here to Add Your Comment

Good Service with polite staff which gives you confidence. Well done.
Comment by Sheila Radford
Date: 12/10/2011

Great pet insurance with a customer service that is so helpful and polite. I haven't needed to claim yet but so far I would 100% recommend this company to any couple or individuals that are looking for pet insurance for their new fluffy friend! :)
Comment by Lara
Date: 16/9/2011

I have a policy with Animals Friends and they have not put up my premium even though I made a claim. In fact my renewal rate is lower than all the comparisons sites I looked at.
Comment by Clive Jones
Date: 19/1/2009

My claim went in after I had a renewal notice, I thought they may review it but so far it has not changed - I will watch and wait for the next renewal but like any pet owner I will always look at the best policy for both my pets and my pocket
Comment by Katherine
Date: 9/7/2008

You start off with a cheap quote, you have a claim and they pay out promptly no problem. Then wait for your renewal the following year, but if you have had a claim they will double your premium so you can't afford it. Lucky for me my dog does not have a serious problem so I can insure elsewhere.
Comment by Jackie
Date: 27/11/2007


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