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Home >> Car Insurance Companies >> Direct Line Car Insurance

Click here to go to the Direct Line Car Insurance website

Direct Line Car Insurance

Should the worst happen, we guarantee repairs to your car at our approved repairers for 5 years.

Why Consider Direct Line Car Insurance:

Customers can also benefit from:

  • Repairs guaranteed for 5 years - Should the worst happen, we guarantee repairs to your car at our approved repairers for 5 years
  • No Claim Discount - We reward your responsible driving with a No Claim Discount
  • Named Driver No Claim Discount – Name an additional driver on your car insurance policy and they can earn their own Named Driver No Claim discount when they take out their own Direct Line policy
  • Vandalism protection - We make sure you don't lose out if it's not your fault. So if your car is vandalised, we protect your No Claim Discount (comprehensive cover)
Awards & Ratings for this Company:

  • Britain's Most Trusted Insurance Brand - Reader's Digest Annual Survey 2009

Overall Rating:

1.91 out of 5
1.91
from 11 reviews and 21 ratings

Average Review Ratings:

Customer Service Rating: 2
Value for Money Rating: 2
Overall Customer Rating: 2
Recommendations: 36%

Categories:

Car Insurance
Motor Insurance

Further Details:

Get a quote from Direct Line Car InsuranceGet a Quote
Preview the Direct Line Car Insurance websitePreview the Website

Please note that excesses, terms and conditions may apply. This is only a brief summary of Direct Line Car Insurance and you should refer to the policy documents for full information. Please visit the company's website for full details or consult an independent insurance adviser if you are in any doubt. A database of advisers in your area is available at www.unbiased.co.uk.


customer reviews

Direct Line Car Insurance Reviews:

 Click Here to Add Your Review

Direct Line Car Insurance Review by Jake Grieves-cook
Good Points: None
Bad Points: Poor service and lack of customer care
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Direct Line Car Insurance Review by Kamran
Good Points: Minus zero
Bad Points: See above
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

Direct Line Car Insurance Review by Darren Morris
Good Points: None
Bad Points: Poor Customer Service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Direct Line Car Insurance Review by Val
Good Points: Helpful staff, very reasonable price, easy to get a quote
Bad Points: None so far
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Direct Line Car Insurance Review by Stephanie Fitt
Good Points:
Bad Points: Enterprise Car Hire
Customer Service Rating: 4/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Direct Line Standard Car Insurance Review by Ian
Good Points: Good customer service
Bad Points: None yet touch wood
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Direct Line Motor Insurance Review by John Wainwright
Good Points: Supportive claims department. Fast and efficient service.
Bad Points: None really.
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Direct Line Motor Insurance Policy Review by Tom Cox
Good Points: None
Bad Points: Institutional incompetence.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Direct Line Comprehensive Car Insurance Review by Sabage
Good Points: you have got to be joking
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Direct Line Car Policy Review by Beth Parker
Good Points: None
Bad Points: Dishonest and incompetent company
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Direct Line Motor Insurance Review by Smarkham
Good Points: Good claims management and service.
Bad Points: Poor repair standards, poor customer service from repair centre staff.
Customer Service Rating: 2/5
Value for Money Rating: 2/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

visitor comments

Comments About Direct Line Car Insurance:

 Click Here to Add Your Comment

Accident in August 2007 was easy and quick to submit a claim. Car collected quickly and repaired to good standard. Hire car readily available. BUT Direct Line paid 3rd party's repairs despite independent witness and policeman confirming within 24 hrs of accident that 3rd party was 100% at fault! Took 2 years of constant phone calls to finally recover my excess and no claims bonus (in Sep 2009).
Comment by Clare S
Date: 14/10/2009

Interest Free Installments quietly removed at the end of September, and had been only for new customers!! ...Existing customers could have got it if they complained enough!!
Comment by Nick Dobbs
Date: 15/10/2007


related links for this company

Useful Links for this Company:

Which? Car Insurance Claims Satisfaction Survey
Article reviewing the results of a Which? survey of customers and their level of satisfaction with car insurance claims service. Direct Line is rated in the survey results table.


related videos

Related Videos:


2012 TV advert for Direct Line car insurance.

2012 TV advert for Direct Line car insurance featuring Alexander Armstrong.




Please note that any product information or contact details featured in related videos may not be current.

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All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.