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I found them to be very useful and helpful, the guys I spoke to were going out of their way to help me and I found the experience of claiming very easy. I took out the policy and a few days later I had to make a claim, they settled it quickly and with minimal fuss - next year I wont be moving insurer.
Comment by Mark Harrison
Date: 7/4/2009
Hastings direct are the worst large organisation I have ever had the misfortune of dealing with. Their customer service staff will tell you something different each and every time you contact them. Once you have a crash everything goes rapidly down hill at every step of your claim. I urge you to avoid them like the plague.
Comment by Ian
Date: 30/3/2009
For anyone thinking of going with Hastings Direct, they refused to refund money they had taken,
their Customer Service is non existent.
Look elsewhere for insurance or you may well regret it, like we did. You have been warned...
Comment by saidabror
Date: 25/1/2007
(25 votes)
