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Home >> Home Insurance Companies >> Domestic & General Insurance

Click here to go to the Domestic & General Insurance website

Domestic & General - Extended Warranty and Appliance Insurance

Domestic & General has been protecting people's possessions for over 50 years. Starting out with black & white televisions and now looking after almost every household appliance, from washing machines to widescreen TVs.

Why Consider Domestic & General Insurance:

Domestic & General offer warranties, extended warranties and product protection plans to cover a wide range of home appliances against breakdown.

Appliances can be covered up to eight years old with no age restriction on plan renewals. Appliances covered include:

  • Boilers
  • Cameras
  • Cookers
  • Dishwashers
  • Freezers
  • Fridges
  • Televisions
  • Washing machines

Domestic & General are the UK's leading warranty specialist protecting 7.5 million appliances for over 5 million customers and work with many of leading manufacturers such as Alba to Zanussi.

Overall Rating:

1.29 out of 5
1.29
from 31 reviews and 136 ratings

Average Review Ratings:

Customer Service Rating: 1
Value for Money Rating: 1
Overall Customer Rating: 1
Recommendations: 6%

Categories:

Home Appliance Insurance
Home Emergency Insurance
Plasma TV Insurance
Warranty Insurance
Boiler Cover

Further Details:

Get a quote from Domestic & General InsuranceGet a Quote
Preview the Domestic & General Insurance websitePreview the Website

Please note that excesses, terms and conditions may apply. This is only a brief summary of Domestic & General Insurance and you should refer to the company's website for current terms and conditions by clicking the blue quote or preview links above. Policy features, offers and discounts are subject to change.


home insurance customer reviews

Domestic & General Insurance Reviews:

 Click Here to Add Your Review

Domestic and General Washing Machine Cover Review by Danielle
Good Points: None
Bad Points: The whole service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

DOMESTIC GENERAL TV Insurance Review by Mohammed
Good Points: very profesional good service
Bad Points: 2 be honest none
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Please Select

Domestic & General Washing Machine Insurance Review by Frustrated Customer
Good Points: None
Bad Points: Customer Service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Appliance Cover Review by R Hyams
Good Points: Accessible phone operators
Bad Points: No ability to progress outside normal working hours (so you have to make a further call - so why have good operator access?). No regard given to number of site visits. There should not be infinite scope to repair a machine unless engineers can attend asap
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Whirlpool Fridge Warranty Review by J P Kenny
Good Points: None
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Household Appliance Protection Review by Daniel Russell
Good Points: Did get a replacement applicance
Bad Points: High, hidden costs.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Dishwasher Cover Review by H Brain
Good Points:
Bad Points:
Customer Service Rating: 3/5
Value for Money Rating: 4/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

Domestic and General Washing Machine Insurance Review by Mandy Davies
Good Points: NONE
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Appliance Warranty Review by Stuart Chessell
Good Points: none
Bad Points: long wait for repair
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Extended Washing Machine Warranty Review by Cheryl Fowler
Good Points: Although not helpful their telephone staff speak english.
Bad Points: Unhelpful, take no ownership of complaint, length of time on hold, length of time for repair
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Domestic Appliance Cover Review by John Stewart
Good Points: Answered the phone
Bad Points: Totally unhelpful.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Appliance Cover Review by Den
Good Points: none
Bad Points: everything, very rude.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Domestic and General Washing Machine Cover Review by Linda Martin
Good Points: First engineer who called was pleasant
Bad Points: Nothing else
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Domestic and General Appliance Warranty Review by J Mahoney
Good Points: Absolutely none!
Bad Points: Slow. Uncooperative.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Washing Machine Warranty Review by Doug
Good Points: Very prompt and good all round service.
Bad Points: None
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Domestic & General Boiler Insurance Review by Steve Roberts
Good Points:
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Fridge Freezer Cover Review by Chas
Good Points: None
Bad Points: Poor customer communication, lack of value for money, inflexibility
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic and General Home Appliance and Plumbing Review by Debra Bacon
Good Points: Plumbing care
Bad Points: Point of contact for customers
Customer Service Rating: 0/5
Value for Money Rating: 2/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic and General Washing Machine and Dishwasher Insurance Review by Mrs Guy
Good Points: none
Bad Points: I had to phone everytime, they did not have a direct line.
Customer Service Rating: 1/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

Domestic and General Heatcover Review by Mrs Maynard
Good Points: NONE
Bad Points: CUSTOMER SERVICE, DELIVERY OF GOODS
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Over Cover Review by Mrs S Halliday
Good Points: non
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Boiler Cover Review by Alan Derry
Good Points: None
Bad Points: Poor fault reporting system/Contractor performance/Indifference
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Domestic Appliance Insurance Review by Mr M Rowley
Good Points: None.
Bad Points: Incompetent, dishonest engineers. Long waiting times for appointments to be fulfilled. The list is non exhaustive.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Dishwasher Cover Repair Warranty Review by Simon Evers
Good Points: Seems like a reasonably priced policy.
Bad Points: Don't actually fufill your claims.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Washing Machine Cover Review by Mrs Cameron
Good Points: Engineers themself are nice
Bad Points: Trying to get an engineer!
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic & General Boiler & Heating Extended Warranty Review by N Jervis
Good Points: None
Bad Points: Like talking to robots
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic & General LCD Television Insurance Review by Bev Bond
Good Points: Thought it was going to be peace of mind.
Bad Points: Couldn't care less attitude - no option to the customer.
Customer Service Rating: 1/5
Value for Money Rating: 1/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? Yes

Domestic & General Extended Insurance Plan Dishwasher Review by Sarah Hughes
Good Points: None
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic and General Extended Warranty on Washing Machine Review by Lynn England
Good Points:
Bad Points: hidden charges for delivery and to remove old appliances.
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic and General LCD TV Insurance Review by Stephen Collopy
Good Points: None
Bad Points: Bad Customer service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Washing Machine Insurance Review by Bev Neal
Good Points: Engineers are very friendly & polite
Bad Points: Having to wait to get an engineer there
Customer Service Rating: 2/5
Value for Money Rating: 3/5
Overall Rating: 3/5
Made a Claim? Yes
Recommended? No

visitor comments

Comments About Domestic & General Insurance:

 Click Here to Add Your Comment

Accidental damage to camera lens which was written off. Took a while to get sorted ( around 2 months in all) but, I have to say I give them full marks for the replacement. The broken lens was no longer available so they replaced it with one which was actually far better at no extra cost...can't complain about that. The only downside is getting through by telephone - cost about 17.00 in wasted time on phone but the replacement lens more than made up for it! Would I insure with them again? Definitely!
Comment by Tony
Date: 16/1/2011

Shocking customer service. Been waiting over 3 weeks for a repair to my Hotpoint washing machine after Engineer has been out twice. I still have a washing machine I cannot use. Not only that but my flooring in my kitchen has been damaged and it looks like the Engineer wiped his oily gloves down my wall which will need to painted.
Comment by V.Allan
Date: 16/11/2010

My zanussi dishwasher has been repaired every six months with same fault - not heating. They want to spend nearly 200 pounds to repair it again. So to repair it has cost in my estimate 1000 pounds. Who got the brains, 350 to replace or another 200 to repair. With a autistic son and young daughter I really cannot do without it for long but it takes about a month to get it sorted each time.
Comment by ANDREW
Date: 3/8/2010

Extended Warranty that is a repair plan. Warranty based on 1800 television but, after their repair agent "repaired" it over six weeks it is now irrepairable and offered a 400 set. Warranty cost based on price of television so as much as the replacement offered. Rude unhelpful staff as well.
Comment by Jim
Date: 28/6/2010

Absolutely top notch service. Any problems are taken serious by the hierarchy and are sorted out in a timely manner. Had cause, last year, to complain about their newly appointed cowboy gas boiler engineers who were obviously from another planet!! D&G soon made them accountable. Would definitely recommend for price and service.
Comment by Mrs S Al-Chalabi
Date: 14/4/2010

Absolutely appauling service - I waited over 37 days for a definite response and replacement TV. Blamed the engineer - they blamed them. Then they wanted me to pay a delivery charge and small print not claer about the access.
Comment by Mrs Akram
Date: 9/6/2009

Fridge freezer broke down in june, engineers have had 4 attemps to put things right still not working. Waited a week at a time for parts, service in past has been good but going downhill - think before you buy.
Comment by Mrs Moosa
Date: 29/8/2008

Been waiting since 25th March for washing machine to be repaired, customer service very poor. They can offer no alternative or help, definately do not buy from these people.
Comment by l.warvill
Date: 6/4/2008

Had tv tube cover for a 600 tv. Advised no repair available and offered 208 compensation, how can i replace my tv for that? Checked with local repairer and advised repair would cost 390 for new tv tube. Be wary customer service is also appaling,
Comment by Ewan
Date: 20/3/2008

Been waiting 3 WEEKS for repair to vacuum cleaner. Would definitely NOT recommend to anyone
Comment by I Walker
Date: 13/2/2008


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