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Domestic & General - Extended Warranty and Appliance Insurance

Domestic & General - Extended Warranty and Appliance Insurance

Domestic & General has been protecting people's possessions for over 50 years. We started out with black & white televisions; now we look after almost every household appliance, from washing machines to widescreen TVs.
Why Choose Domestic & General Insurance:

Overall Rating:

1.71 out of 5

from 12 reviews and 62 ratings

Average Review Ratings:

Customer Service Rating:
Value for Money Rating:
Overall Customer Rating:
Recommendations: 8%

Average Visitor Rating:

Overall Visitor Rating:

Categories:

Home Appliance Insurance
Home Emergency Insurance
Plasma TV Insurance
Warranty Insurance
Boiler Insurance

Further Details:

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customer reviews

Customer Reviews for Domestic & General Insurance:

 Add Your Review

Domestic and General Heatcover Review by Mrs Maynard
Good Points: NONE
Bad Points: CUSTOMER SERVICE, DELIVERY OF GOODS
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Over Cover Review by Mrs S Halliday
Good Points: non
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Boiler Cover Review by Alan Derry
Good Points: None
Bad Points: Poor fault reporting system/Contractor performance/Indifference
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic and General Domestic Appliance Insurance Review by Mr M Rowley
Good Points: None.
Bad Points: Incompetent, dishonest engineers. Long waiting times for appointments to be fulfilled. The list is non exhaustive.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Dishwasher Cover Repair Warranty Review by Simon Evers
Good Points: Seems like a reasonably priced policy.
Bad Points: Don't actually fufill your claims.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Washing Machine Cover Review by Mrs Cameron
Good Points: Engineers themself are nice
Bad Points: Trying to get an engineer!
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic & General Boiler & Heating Extended Warranty Review by N Jervis
Good Points: None
Bad Points: Like talking to robots
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic & General LCD Television Insurance Review by Bev Bond
Good Points: Thought it was going to be peace of mind.
Bad Points: Couldn't care less attitude - no option to the customer.
Customer Service Rating: 1/5
Value for Money Rating: 1/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? Yes

Domestic & General Extended Insurance Plan Dishwasher Review by Sarah Hughes
Good Points: None
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic and General Extended Warranty on Washing Machine Review by Lynn England
Good Points:
Bad Points: hidden charges for delivery and to remove old appliances.
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Domestic and General LCD TV Insurance Review by Stephen Collopy
Good Points: None
Bad Points: Bad Customer service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Domestic & General Washing Machine Insurance Review by Bev Neal
Good Points: Engineers are very friendly & polite
Bad Points: Having to wait to get an engineer there
Customer Service Rating: 2/5
Value for Money Rating: 3/5
Overall Rating: 3/5
Made a Claim? Yes
Recommended? No

visitor comments

Comments for Domestic & General Insurance:

 Add Your Comment

My zanussi dishwasher has been repaired every six months with same fault - not heating. They want to spend nearly 200 pounds to repair it again. So to repair it has cost in my estimate 1000 pounds. Who got the brains, 350 to replace or another 200 to repair. With a autistic son and young daughter I really cannot do without it for long but it takes about a month to get it sorted each time.
Comment by ANDREW
Date: 3/8/2010

Extended Warranty that is a repair plan. Warranty based on £1800 television but, after their repair agent "repaired" it over six weeks it is now irrepairable and offered a £400 set. Warranty cost based on price of television so as much as the replacement offered. Rude unhelpful staff as well.
Comment by Jim
Date: 28/6/2010

Absolutely top notch service. Any problems are taken serious by the hierarchy and are sorted out in a timely manner. Had cause, last year, to complain about their newly appointed cowboy gas boiler engineers who were obviously from another planet!! D&G soon made them accountable. Would definitely recommend for price and service.
Comment by Mrs S Al-Chalabi
Date: 14/4/2010

Absolutely appauling service - I waited over 37 days for a definite response and replacement TV. Blamed the engineer - they blamed them. Then they wanted me to pay a delivery charge and small print not claer about the access.
Comment by Mrs Akram
Date: 9/6/2009

Fridge freezer broke down in june, engineers have had 4 attemps to put things right still not working. Waited a week at a time for parts, service in past has been good but going downhill - think before you buy.
Comment by Mrs Moosa
Date: 29/8/2008

Been waiting since 25th March for washing machine to be repaired, customer service very poor. They can offer no alternative or help, definately do not buy from these people.
Comment by l.warvill
Date: 6/4/2008

Had tv tube cover for a £600 tv. Advised no repair available and offered £208 compensation, how can i replace my tv for that? Checked with local repairer and advised repair would cost £390 for new tv tube. Be wary customer service is also appaling,
Comment by Ewan
Date: 20/3/2008

Been waiting 3 WEEKS for repair to vacuum cleaner. Would definitely NOT recommend to anyone
Comment by I Walker
Date: 13/2/2008


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