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Home >> Mobile Insurance Companies >> Phonesafe Insurance

Click here to go to the Phonesafe Insurance website

Phonesafe mobile phone insurance

If you've purchased your phone within the last 45 days, protect your mobile with comprehensive insurance from CPP.

Why Choose Phonesafe Insurance:

Our Phonesafe mobile phone insurance includes:

  • Quick replacement and damage cover - If your phone breaks down outside its warranty or due to accidental, malicious or liquid damage, we'll repair or replace.
  • Up to £1,000 cover for unauthorised calls from your phone - Don't worry if you can't get in touch with us straight away - we'll cover you for calls made on your mobile up to 12 hours before you report the loss or theft to the police, your network provider and CPP. Just call the police and your network provider within 24 hours of discovering the incident and us within 48 hours of discovery.
  • International mobile insurance cover - It's no problem if you're taking your mobile abroad; Phonesafe mobile phone insurance protects you at home and abroad.
  • Insurance for up to 3 users of your phone - With Phonesafe mobile insurance we'll cover two extra users on your policy. Simply tell us who they are before you lend them your phone so we can get them added to your policy.
Overall Rating:

1.04 out of 5
1.04
from 65 reviews and 130 ratings

Average Review Ratings:

Customer Service Rating: 1
Value for Money Rating: 1
Overall Customer Rating: 1
Recommendations: 15%

Categories:

Mobile Phone Insurance

Further Details:

Get a quote from Phonesafe InsuranceGet a Quote
Preview the Phonesafe Insurance websitePreview the Website

This page is only a brief summary of Phonesafe Insurance and you should refer to the policy documents for full information about excesses, terms and conditions.


customer reviews

Phonesafe Insurance Reviews:

 Click Here to Add Your Review

Fonesafe Mobile Insurance Review by Sarah
Good Points: NONE
Bad Points: EVERY THING!!!
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fone Safe for Tmobile Phone Insurance Review by Jessica
Good Points:
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Insurance Review by Craig
Good Points: Person I was speaking to was proffesional, quick response.
Bad Points: None, SO FAR!
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Homecare Mobile Phone Insurance Review by Jacqueline Gray
Good Points: None
Bad Points: Terrible customer service, lengthy calls which are charged. Adviser reading from a script over and over.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Fonesafe Mobile Phone Insurance Review by Lloyd Doyley
Good Points: Phone manner, efficiency, honesty
Bad Points: Nothing
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Fonesafe Phone Insurance Review by Daniel George
Good Points: Helpful, friendly and fast
Bad Points: 25 excess
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Fonesafe (T-Mobile) Mobile Phone Review by Claire Phillips
Good Points: Fixed my phone quickly, friendly customer service.
Bad Points: No replacement phone while fixing mine
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Fonesafe Mobile Phone Insurance Review by Mark Lay
Good Points: Cancelled my Direct Debit (thus avoiding the need for me to get my Bank to do it)
Bad Points: Hiding behind the small print and no making things clear on their website
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Insurance Review by Mrs N Hunter
Good Points: Absolutely none
Bad Points: Where do I start?
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fone Safe Phone Insurance Review by Eve Francis
Good Points: ABSOLUTELY NONE.
Bad Points: HOW LONG HAVE YOU GOT?
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Homecare Insurance Mobile Phone Cover Review by James
Good Points: None
Bad Points: Actively encourages fraud
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Fonesafe Mobile Phone Review by Lisa
Good Points: the whole experience of fonesafe was excellent
Bad Points:
Customer Service Rating: 4/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Fone Safe Phone Insurance Review by Emma Williams
Good Points:
Bad Points: Big let down
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fone Safe Mobile Phone Cover Review by Sue
Good Points:
Bad Points:
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

CPP Phonesafe Mobile Phone Cover Review by Gerald Howell
Good Points: none
Bad Points: inexperienced staff
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Cover Review by Mrs Davies
Good Points: None
Bad Points: The whole dealings with Fonesafe
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Review by G. Hood
Good Points: None
Bad Points: as above
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Insurance Review by Neil Wilkes
Good Points: Fast, efficient service
Bad Points: NOTHING!
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Phonesafe Mobile Phones Cover Review by Oliver Knowles
Good Points: great customer service, fast delivery
Bad Points:
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Fonesafe Phone Insurance Review by Simon Burns
Good Points: Very efficient and friendly!
Bad Points: None
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Fonesafe Mobile Cover Plan Review by Lynne Lowes
Good Points: None
Bad Points: All
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Review by Sarah Campion
Good Points: None
Bad Points: Lack of humanity!
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Cover for Mobile Phones Review by Ian Davies
Good Points: none at all
Bad Points: poor customer service, every excuse to not pay out
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Plan Review by Mrs E
Good Points: Absoulutely none
Bad Points: Too many to name
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Insurance Review by Ed
Good Points: Absolutely NOTHING!!!
Bad Points: ABSOLUTELY EVERYTHING!!
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Plan Review by J Ratcliffe
Good Points: Haven't found any yet
Bad Points: Everything so far.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Fonesafe Phone Insurance Review by Alan Jones
Good Points: None
Bad Points: Fonesafe
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

FoneSafe Phone Cover Review by Mo
Good Points: quick
Bad Points: cant think of any
Customer Service Rating: 4/5
Value for Money Rating: 3/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Fonesafe Phone Cover Review by Caroline Goulden
Good Points: None
Bad Points: Plenty
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Phone Insurance Cover Review by Joanne Green
Good Points: None
Bad Points: Above
Customer Service Rating: 1/5
Value for Money Rating: 2/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

Fonesafe Insurance Mobile Phone Review by Mark
Good Points: None
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Cover for Mobiles Review by Gary
Good Points: They could be hit by the recession & close
Bad Points: absolutley everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Review by Paul Adams
Good Points: None
Bad Points: See comments above
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile phone insurance Review by Jay
Good Points: none
Bad Points: ALL!!!!!
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Protection Review by Michael Cassel
Good Points: Did answer calls within a reasonable time.
Bad Points: Terrible customer service.
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fone Safe Mobile Phone Cover Review by Simon Heyes
Good Points: None
Bad Points: Only thing guaranteed is they take your money
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fone Safe Phone Cover Review by Steven Diamond
Good Points: None
Bad Points: Poor service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

Fone Safe T-Mobile Phone Cover Review by Lisa Cooke
Good Points: None
Bad Points: Lack of communication with phone company
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Tmobile Phone Insurance Review by Julie Taberer
Good Points: None
Bad Points: Dont pay out
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

Fonesafe (Homecare Insurance Ltd) Business Mobile Phone Cover Review by Sarah Fletcher
Good Points: None
Bad Points: All
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fone Safe Phone Insurance Review by Ab
Good Points: None
Bad Points: All
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Cover Review by Janis Cameron
Good Points: None
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fone Safe TMobile Phone Insurance Review by Vicki George
Good Points: None
Bad Points: Don't pay up
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Fonesafe Mobile Phone Handset Insurance Review by Jennifer
Good Points: None that I recall
Bad Points: Poor communication from call centre staff, unhelpful.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Insurance for Mobiles Review by Jackie Sadia
Good Points: none
Bad Points: everything
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Policy Review by Faye
Good Points: absolutely none
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Cover Policy Review by Allie
Good Points: none
Bad Points: too many to mention
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobiles Insurance Policy Review by Ryan Wilson-parr
Good Points: Absolutely none
Bad Points: Absolutely everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Protection Cover Review by Jake
Good Points: NONE
Bad Points: Took my money and didnt give me anything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Insurance Review by Alan Harwood
Good Points: None
Bad Points: Not worth the paper it is written on
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Insurance Cover Review by Steve
Good Points: none
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Insurance Review by Lesley Aston
Good Points: NONE
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Insurance Review by Melin
Good Points: none
Bad Points: just bad
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Fonesafe Mobile Cover Review by Neil Roxburgh
Good Points: none
Bad Points: see comments
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fone safe Mobile Cover Review by Paul Tiernan
Good Points: none
Bad Points: junk mail/mal shots
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Fonesafe Mobile Phone Policy Review by C Stamm-Clarke
Good Points: none
Bad Points: ads are misleading
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Phone Insurance Cover Review by Anne Thorpe
Good Points: None
Bad Points: Obstructive
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Phone Insurance Cover Review by Junaid
Good Points: None
Bad Points: Waste of money
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Policy Review by Josef Kaye
Good Points: None
Bad Points: Useless
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Cover Policy Review by Rob Sands
Good Points: None
Bad Points: Happy to take my money but not pay out.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Cover Policy Review by Casey
Good Points: None
Bad Points: All
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Cover Review by Chw
Good Points: No matter what you'll get a replacement phone
Bad Points: The phone is not boxed and new. Policy excess is excessive
Customer Service Rating: 2/5
Value for Money Rating: 2/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

Fone Safe Mobile Phone Insurance Review by Bryan Jones
Good Points: Absolutely none
Bad Points: Fonesafe insurance
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Insurance Review by Karren Officer
Good Points: none
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Fonesafe Mobile Phone Cover Plan Review by Matt Farrell
Good Points: none
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

visitor comments

Comments About Phone Safe Insurance:

 Click Here to Add Your Comment

Poor customer service. Waste of money, waste of time to make claims. My phone was stolen and after following all instructions and waiting ten days for the help I have decided to phone myself and check the claim progress. I was questioned about the incident and told that claim is declined. The provider of the information was rude and unsympathetic to my distress.
Comment by iwona siemek-kalebka
Date: 26/8/2010

It cost 9.99 for the insurance with a 10 excess on a 19.99 T-Mobile USB mobile broadband dongle. If the dongle is stolen + there is evidence of breaking & entry + it is in use by me at the time, then they pay me 9.99, but I have already paid them 9.99 so I save 1p. If the dongle is lost, wears out, stolen by a colleague, suffers accidental damage or almost anything else, they do not pay out and I am 9.99 down. A WASTE OF MONEY!
Comment by Simon Reed
Date: 11/5/2010

Claimed in November 2009, having lost my Sony Ericsson W995. Received a replacement a couple of weeks later, which repeatedly turned itself off and on again etc. Tried a software update as suggested by sony but this did not rectify the problem. When the phone was sent back, I was told it must have been working as there was a delay in sending it back and there was 'tampering' or 'crush damage'. Absolutely disgraceful- pure fabrication.
Comment by Paul
Date: 19/3/2010

Awful service, been paying out for two years and the one time I want to make a claim I am told I can't - terrible service.
Comment by Sara
Date: 5/8/2009

I was sold this policy through T-Mobile, and I never received any paperwork from this insurance company. Having paid for this policy for 2 years and having made a geniune claim I was told "The phone insured on the policy is my old handset" I no longer have that one and apparently it was my responsiblity to inform them of this change therefore I am not covered!!
Comment by Jessica
Date: 13/2/2009

I was sold the policy by T-mobile whilst adding two new phones to my contract for my two sons. Have been paying for nearly a year and went to claim on one and was told "oh you can't claim because your son is not an authorised user on the policy". Asked if as I clearly wasn't insured for purpose, I could have the monthly installments back I had been paying for last year and received a flat "No".
Comment by Sam Higgins
Date: 19/6/2008

DO BE PUT OFF by all the bad comments!! fone safe does not cover loss at all and thats what most claims are!! I was honest on the phone when I told them when and where i lost it and it seems I am being punished for my honesty.They are sneaky and money grabbing.DO NOT INSURE WITH FONE SAFE!!! your phone WILL NOT be safe from any of the normal things that can happen to mobile phones.
Comment by Angry
Date: 18/6/2008

APALLING, avoid at all costs! Save the money you would otherwise spend on this insurance each month and buy yourself a great new phone if you lose/break the old one!
Comment by Eimear Lynch
Date: 2/5/2008

They keep telling me my phone has been sent out... but everytime it doesn't arrive. I called up and it wasn't in stock in the first place. Sarcastic staff dont help either...
Comment by Big Dave
Date: 30/4/2008

My son had insurance with them - not worth the paper it is written on. Lets see what the ombudsman can do about them. They must be on there top ten list.
Comment by Ralph Yeates
Date: 9/4/2008

Waste of money! My phone was stolen and they denied my claim, refusing to give me a new mobile even though I had been paying the monthly charge since the day I got the phone. Would not recommend anyone to insure with Fonesafe!!
Comment by Lou
Date: 23/1/2008

I have been waiting a month for them to start processing my claim and they have been awful. They have said I havn't sent one of the claim documents twice now after me ringing to check up on them rather than them calling me. DO NOT TAKE INSURANCE WITH THEM.
Comment by Emily Muscapp
Date: 13/12/2007

Terrible service, because it was myself and not my girlfriend that had the phone stolen from they wouldnt cover us. Had to spend my own money for a new phone and have been paying them for 18 months for no reason at all!!
Comment by Shaun Roberts
Date: 28/11/2007

Appalling customer service, ignored letters and basically only interested in your money. Don't bother with Fonesafe.
Comment by Lee
Date: 27/11/2007

Absolutely incapable of paying up on a policy even though the policy is written to trip you up.
Comment by C Howard
Date: 22/10/2007

Have called 3 times to try to make a claim. Each time I have been on hold for almost 30 minutes and then told their systems are down. Surely in breach of several FSA conduct of business rules?
Comment by Adele Pryce Roberts
Date: 3/10/2007


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