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Home >> Pet Insurance Companies >> Marks and Spencer Pet Insurance

Click here to go to the Marks and Spencer Pet Insurance website

Marks and Spencer Pet Insurance

Cover for your best friend M&S Pet Insurance treats your pet like part of the family. Plus, new customers save 15% online (excludes renewals). M&S Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc.

Why Consider Marks and Spencer Pet Insurance:
The cover you need at a price you can afford

You’ll save 15% when you buy a new M&S Pet Insurance policy online (excludes renewals, subject to minimum premiums).

Earn M&S points

If you've got an M&S Credit Card, you'll also receive 250 M&S points when you take out a new pet insurance policy (excludes renewals)*. Your points will be converted in vouchers and posted to you as part of your next or subsequent mailing, for you to spend straight away or save for later – the choice is yours.

Choose the level of cover you need – premier or standard

M&S Pet Insurance premier cover provides you with their highest level of cover, allowing you to claim up to £7,000 in vet fees each year. This limit is reinstated annually, as long as you renew with them each year and cover continues to be made available to you. Premier also includes high cover limits on a range of other features - plus you’re insured if you take your pet abroad. 

M&S Pet Insurance Standard cover offers up to £4,000 towards vet fees each year with a limit of £1,000 per condition for each illness/injury. Like the premier policy, standard cover is also reinstated to £4,000 annually, as long as you renew with them and they continue to offer you cover, but there are lower cover limits on other features.

They’re with your pet for the long term

Caring for a pet with a long-term condition can be distressing, so you can do without the added worry of paying for ongoing treatment. With M&S Pet Insurance, you’re covered for ongoing treatment – there’s no time limit on a particular treatment as long as you renew with them each year and cover continues to be made available to you, they’ll carry on providing cover for your pet.

Medical advice – just a phone call away

All M&S Pet Insurance policies include access to vetfone™ – a freephone 24 hour pet helpline, manned by qualified veterinary nurses. You can call at any time of day or night for guidance on the condition of any pet you're responsible for, not just your own. They will provide advice on care and treatment, and help you decide whether it’s necessary to visit a vet.

Extra support

M&S Pet Insurance gives you access to bereavement support in the event of the loss of a pet, plus pet-related legal advice and information about local pet care providers.

Pay by monthly instalments – at no extra cost

You can spread the cost of your pet insurance over 12 months by paying by Direct Debit – and they won't charge you more to do this.

*M&S Loyalty Scheme subject to terms and conditions. M&S Bank reserve the right to withdraw the offer without notice. Your points will be converted to vouchers for your next or subsequent mailing. Applies to new policies only. Offer detailed cannot be used in conjunction with any other points offer and only one claim can be made per account. Offer not available to customers renewing or amending an existing policy. Offer is not open to customers buying from price comparison websites. Loyalty points are only
available when the main cardholder is the policyholder. 
      
M&S Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc. Awards & Ratings for this Company:

  • Premier Cover rated 5 Stars by Defaqto 2012
  • Best Pet Insurance Provider - 2011 Consumer Moneyfacts Awards

Overall Rating:

2.26 out of 5
2.26
from 9 reviews and 14 ratings

Average Review Ratings:

Customer Service Rating: 2
Value for Money Rating: 2
Overall Customer Rating: 2
Recommendations: 33%

Categories:

Pet Insurance
Cat Insurance
Dog Insurance

Further Details:

Get a quote from Marks and Spencer Pet InsuranceGet a Quote
Preview the Marks and Spencer Pet Insurance websitePreview the Website

Please note that excesses, terms and conditions may apply. This is only a brief summary of Marks and Spencer Pet Insurance and you should refer to the company's website for current terms and conditions. Policy features, offers and discounts are subject to change.


customer reviews

Marks and Spencer Pet Insurance Reviews:

 Click Here to Add Your Review

Marks & Spencer Pet Insurance Review by Sarah Bartlett
Good Points: Thay pay up
Bad Points: Extortionate Fees when you do claim
Customer Service Rating: 3/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Marks and Spencer Pet Insurance (dog) Review by Diana
Good Points: None
Bad Points: All, especially cost of premium
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Marks and Spencer Pet Insurance Review by Kelly
Good Points: Comprehensive cover but at a very high cost
Bad Points: When you have a dog with health problems you cannot move to another provider in order to pay a more competitive price as they won't cover the existing conditions.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Marks & Spencer Pet Insurance Review by Natalie Howes
Good Points: Cheap
Bad Points: Claiming
Customer Service Rating: 0/5
Value for Money Rating: 4/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Marks and Spencers Pet Insurance Review by A Anderton
Good Points: Previously good to deal with
Bad Points: No longer what I want for pet cover
Customer Service Rating: 3/5
Value for Money Rating: 1/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

Marks and Spencer Pet Insurance Review by Annabel Threadkell And Carolyn Barnes
Good Points: Superb service
Bad Points: None
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Marks & Spencer's Pet Insurance Review by Linda Hyden
Good Points: No excess, reasonable premiums
Bad Points: Premiums increase from year to year (but not excessively)
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Marks and Spencer Pet Insurance Review by Viv
Good Points: Good cover
Bad Points: Increased high premiums
Customer Service Rating: 3/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

Marks & Spencers Pet Cover Review by becks
Good Points: Good cover, low premiums
Bad Points: Not getting loyalty points when buying online with my M&S credit card.
Customer Service Rating: 3/5
Value for Money Rating: 4/5
Overall Rating: 3/5
Made a Claim? No
Recommended? Yes

visitor comments

Comments About Marks and Spencer Pet Insurance:

 Click Here to Add Your Comment

When our dog was run over they claimed the replacement cost was 250 even though the true cost was about 600-700, and we'd paid originally 500. I had to ask the secretary of the breed's society to confirm this before they would pay up. Also my friend has the insurance cost doubled for his 2 dogs, which is blackmail as it is supposed to be life cover and you will have pre existing conditions excluded if you go elsewhere. Avoid!
Comment by SG
Date: 27/3/2010

Was excellent but has changed insurers which doubled the premium and put the excess from nil to 90.
Comment by Mr.I.Getley
Date: 12/1/2009


Related News for this Company

Related News for this Company:

Marks and Spencer Pet Insurance Gets Added Benefits
Marks and Spencer Pet Insurance is being overhauled with changes designed to give customers greater choice and control over their cover. A new Premier plan has replaced the existing policy and is available to new customers and existing customers at renewal plus a Standard policy for pet-owners who


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