Eon Central Heating Care - Heating & Boiler Insurance

Eon’s Central Heating business is designed to offer a range of services that keep your central heating system running safely and efficiently.

Our products range from a simple annual maintenance inspection to full system installation. All of our products have been designed to stand out from the marketplace by offering a better standard of service than is currently available.

For example, no-one else will offer customers appointments 8am – 8pm, 7 days a week as standard or provide 2 hours booking windows (i.e. we’ll turn up between 1 and 3pm, where our competitors may say morning or evening). Plus all work is directly carried out by directly employed CORGI registered engineers – we don’t use third 3rd parties.

My boiler broke down sat 23/02/08 on sunday 24/02/08 I called e-on. An engineer came to my house the same day and he temporarily fixed my boiler and ordered the part. I then received a call on Wednesday 27/02/08 to say an engineer would be coming thursday 28/02/08 and true to their word my boiler is now fixed and as good as new. I am more than happy with the service I recieved from e-on and would recommend them to anyone.
Comment by alison walker
Date: 2/3/2008

Eon engineer came out on the 21/12/07 saying he needed to order a part and up to today 10/02/07 still no part after a number of phone calls - keep away from eon.
Comment by Liam
Date: 18/2/2008

It will be 10 weeks tomorrow since a heating engineer from eon came out to look at my boiler - I have no hot water when the heating is on and the heating itself is not working properly - am having to get up in the freezing cold every morning just so I can have a hot shower before work. I also have a leak in my boiler that is dripping 4 times a minute. If anyone is thinking about taking this plan out I URGE you to reconsider.
Comment by Jacqui
Date: 18/2/2008

I have been waiting three and a half weeks for EON to fix my boiler so much for boiler insurance. I would stay away from this company.
Comment by emma
Date: 9/1/2008

Been paying Powergen (now Eon) for over 3 months now... still no free inspection. My boiler stopped the other week. Took 3 days until engineer came out. He informed us they need a part and someone will call me. Over a week later, no call and can't get hold of the call centre.
Comment by Ian
Date: 17/12/2007

Boiler fault on my baxi combi - it took 4 days for a person to come. I have made numerous calls and have been fobbed off with excuses. 14 days later still no sign of anybody coming to fix it despite them taking £13 per month for broken promises. So beware of Powergen now EOn.
Comment by John B
Date: 14/12/2007

Worst service ever, still awaiting one month later from first call to have boiler repaired.
Comment by Diane Southall
Date: 12/12/2007