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I am appalled at the service you have given my father. He is 73 years old and has had different insurances all his life for one thing or another and has never come across such an incompetant company.
Comment by karen davis
Date: 17/4/2008
Homeserve are probably one of the, if not the worst Company I have ever dealt with - unreliable, do not keep appointments, engineers who do not know what they are doing and a lot of passing the buck - if you are looking for a heating or similar policy definitely look elsewhere!
Comment by cm
Date: 2/4/2008
My boiler stopped working on the 22 March. I thought it would be an easy job to call Homeserve to sort out the problem. How wrong I was! I am in the middle of a nightmare. Nobody phones or lets me know what is going on or rather, not going on. Where in the contract does it say that Homeserve will do their best to make sure the claim is dealt with by the most incompetent people I have ever come across. I'm sure Joseph will let me know.
Comment by Eileen
Date: 1/4/2008
I have been without heating or hot water for almost 2 weeks and it is likely to last another week at best. No-one ever contacts us. I have a sick child in the house. This is the most appalling service. Also they say they give 30 pounds towards heating if the parts take longer than 72 hours. When I mentioned this on the phone no-one had heard of this. Does anyone who can do something actually read these comments?
Comment by Helen
Date: 1/4/2008
Joseph its interesting to hear that you have read all of these reviews. Maybe it would be good if rather than just concentrating on selling Homeserve could spend a lot more time making sure that their customers do read and understand the policy terms so that they fully understand the limitations of the cover provided before they spend their hard earned cash. It might actually reduce the number of horror stories on this web site.
Comment by John
Date: 18/3/2008
Someone has pointed out to me that I should make it clear that I do actually work for Homeserve
Comment by Joseph
Date: 18/3/2008
I have read all of these reviews and I do not believe any of you have once read your policy terms, or given them more than a slight glance. Would you take out a mortgage on your home in 'good faith'? Why do the same for an insurance policy.
You have 28 days to read these policys and cancel them if you wish, any money will be refunded in full upon doing so. I would suggest you spend 20 minutes of your time reading these policys.
Comment by Joseph
Date: 27/2/2008
You might as well throw your money down the drain.........very good at quoting reasons why you are not covered in the event of an emergency - most appalling customer service ever!!
Comment by Gill
Date: 22/1/2008
People beware, useless, incompetent. They sent me a plumber who told me I would need an engineer to unblock the bath waste. (will send fuller details at later date).
Comment by Monica
Date: 14/12/2007
Complete and utter waste of time. Not at all customer orientated, unhelpful and obstructive. Credentials suspect, not forth coming about trade affiliations and doubt they are as well trained and experienced as they say they are. Keep well away.
Comment by MR Ray McGough
Date: 20/7/2007
(33 votes)
