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Home >> Mobile Insurance Companies >> Geek Squad

Click here to go to the Geek Squad website

Geek Squad Mobile Phone Insurance

If you've bought a monthly contract, or pay as you go mobile from the Carphone Warehouse, The Geek Squad can provide comprehensive cover for your handset if something goes wrong. It even includes technical support if you have trouble using your phone

Why Choose Geek Squad:
Overall Rating:

1.62 out of 5
1.62
from 4 reviews and 27 ratings

Average Review Ratings:

Customer Service Rating: 2
Value for Money Rating: 3
Overall Customer Rating: 2
Recommendations: 50%

Categories:

Mobile Phone Insurance

Further Details:

Get a quote from Geek SquadGet a Quote
Preview the Geek Squad websitePreview the Website

This page is only a brief summary of Geek Squad and you should refer to the policy documents for full information about excesses, terms and conditions.


customer reviews

Geek Squad Reviews:

 Click Here to Add Your Review

Geek Squad Mobile Phone Insurance Review by Sarah
Good Points: excellent customer service
Bad Points: none
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

Geek Squard Mobile Phone Cover Review by Nick Lloyd
Good Points: None
Bad Points: No Customer Service
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Geek Squad Mobile Phone Cover Review by Liza Mccarron
Good Points: Excellent service in shop
Bad Points: Call centre seemed to give generic answers
Customer Service Rating: 4/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

Geek Squad Mobile Phone Cover Review by S Austin
Good Points: None
Bad Points: Policy is money for old rope; they sign you up when you don't want it.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

visitor comments

Comments About Geek Squad:

 Click Here to Add Your Comment

After 3 months the phone was stolen. Did all that was requested by insurance. THEY MADE MAJOR MISTAKES WHILE PROCESSING MY CLAIM IT TOOK ME CONSTANTLY CHASING TO GET IT COMPLETED. I would not recommed this company to anyone - customer service can make or break a company! This one is a non-starter!!!
Comment by Nick Lloyd
Date: 31/8/2010

My daughter took a policy out with Geek Squad (Premium costing 15 per month) She lost her phone 2 months ago and the claim is still not settled. She phones constantly but is fobbed off, promised that a return call will be made which they never do and worst of all, they refuse to put her through to the person in charge of her claim. I recommend you stay WELL CLEAR of these 'bandits'. TRULY AWFUL customer service!
Comment by Alan Woods
Date: 19/3/2010


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