Review Categories:
Mobile Phone Insurance
Customer Review Comments:
Very bad service from Fomsafe.
- 0845 number, only open 9-5pm, no weekends
- Had to call during work time, lunch time
- Each time I called i was told to supply or obtain some information
- Called in several times - asked the lady why i wasn't just told all I needed initially - no response!
- Spent on average 15mins each call
- My phone was damaged beyond repair and could not access it so they classed it as lost - needed a police ref number and needed to call network provider to black list the phone - connected through to network provider but still on the fonesafe connection!
- Felt they kept you on the phone as long as possible
- They made things difficult on purpose when making a claim
- I will be cancelling my policy once I get a replacement phone
- Phone insurance is not worth the hassle in my view, if I lose my phone etc I'll have to buy a new one or use an old handset meanwhile
(3 votes)
