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My wife accidentally left her mobile in the car after picking our son up late one evening. That night our car was broken into and the mobile was stolen. She reported it to Fone safe and their response, yes you got it right in one go
"you are not covered" - reason "it was left in sight". Thankfully I have only been with them for 3 months,and now they have lost premiums on 3 separate mobiles.
STAY WELL AWAY FROM THIS LOT
Comment by Lew Rodrigues
Date: 4/7/2008 My son's mobile went through the washing machine and just as other customers, I was told that this was "not covered". If he had fallen in the bath it was covered, but the washing machine was not! How many parents "rifle through" childrens pockets? That would be a violation of there personal space!
Fonesafe were still taking the £6.99 from my bank but forgot to tell me that the phone was not insured anylonger as it was water damaged!
Comment by deborah
Date: 30/4/2008 I rent a mobile for my granddaughter and pay for her calls monthly by direct debit - it was an Xmas present. When she accidently dropped and broke her phone she tried to claim for a new one off fonesafe. They refused on the pretext "that at the time of the incident the handset was in possession of an unauthorised user". T-Mobile were quite aware that my rental and payments were an Xmas present for my granddaughter.
Comment by June Bacon
Date: 25/4/2008 I have 3 fonesafe policies on different mobiles, moved home around Jan and upgraded all 3 phones. Called with new details but system was down. They said they would make a note and change the details later.
Just tried to make a claim as 1 phone stolen and nothing had been updated and therefore they say I'm not covered.
I've been paying for 3 contracts for months, I now have to replace a £600 phone myself.
STAY FAR FAR AWAY.
Comment by R JONES
Date: 16/4/2008 Fone Safe is a waste of space and anyone in their right mind would never choose them.
I have just tried to update my policy with details of a new handset and have been told i will have to cancel my existing policy and start a new one.
The phone needs replacing under insurance but apparently im not covered.
Have had problems before with previous handset when trying to get a replacement.
STAY AWAY FROM FONESAFE
Comment by Steve
Date: 14/3/2008 i dropped my phone and they did give me a replacement with a £25 fee, although it took them 5 attempts to send me a phone that was in working order as all the ones the sent were faulty, terrible customer services, do not take insurance out with this company.
Comment by f
Date: 13/1/2008 Same as many of the other comments. I accidently put my phone in the washing machine, brand new fone and they said I should have known not to put it in the washing machine. Seems common. I intend to contact watchdog and take claim further. I suggest eveyone else does.
Comment by kayleigh
Date: 9/12/2007 Worst company I have ever had to deal with, have been without a mobile for 2 weeks, was sent out a faulty handset after waiting over a week for it!!!!
Comment by Kelly
Date: 28/11/2007 DO NOT TAKE OUT INSURANCE WITH THIS COMPANY. I too accidently discovered that my phone had been in the washing machine and I was also told that this was due to lack of care. I thought that accidents were the cause of carelessness! I am intending to take my claim further
Comment by adele cook
Date: 16/7/2007 People who take out insurance with Fonesafe MUST check the terms. I bought a phone for my 13yr old at Xmas and she damaged it. When I called to claim I was told that I was not covered as she was an unauthorized user. You have to tell them the names of everybody who might want to use your phone.
Comment by Glen Sives
Date: 21/5/2007
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(20 votes)
