Review of CoverHeat USave Protection Plan

I recently brought a plan to cover for my boiler but when it comes to calling for servicing they have so many handicaps that it covers more than 3 pages, if use font size 12. At one point, they told me that it was not actually covered because you needed a certificate for it being serviced regularly. On their website, it indicated that the boiler had to be in good working condition but did not indicate what is provided. Now, their website has changed, so existing customers are in trouble like me; because we can no longer prove this.

When I talked to their customer service, that told me that it is not actually covered that it will have to be cancelled due to the circumstances and a formal letter for e-mail is required. When I sent it, they reply with a letter indicating there is no refund 'due to condition on Clause E', even though, their staff indicated there should be a refund. What their staff, who represent the company, say and what their company policy said contradicts each other.

Now, I am left with a policy that cost almost £100, does not cover anything and without any refund. My warning to people purchasing a plan is 3 golden rules:

1. Don't reply on reading their policy, ask instead: policies are for covering the company not us customers.
2. Buy the policy like car insurance.
3. Keep copies of what you have read on paper and website.