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Review of Key Connect Home Insurance

Submitted by Anthony Travis
Review Added: 2/1/2014 - Visitor Rating: 5.00 5.00 (1 votes)


Review Categories:
Home Insurance

Customer Review Comments:
I have used this company for seven or eight years for my buildings insurance.

I, like many others, have the usual inertia - no need for contact usually so just let renewals roll on.

However, when I have attempted to contact them, I have experienced:
  • Exceptionally long waits to speak to anyone [up to 30 minutes]
  • Unhelpful and confusing information
  • Poor attitude from some, but not all, staff [which may be due to their working under pressure, for a pittance, and for a company that treats its staff as badly as its customers.
I've called to cancel one policy today, as I have sold my house, and have been in a queue now for 20 minutes. When I get through [if i do] I'm going to cancel my other policy with them to.

Zero out of ten on pretty much every aspect.

I wouldn't recommend them if they were the only insurance company in town.

Good Points: None apart from the occasional good staff
Bad Points: Pretty much every aspect of the service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of Anthony Travis and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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