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Review of More Than Pet Insurance

Submitted by Tommy
Review Added: 19/8/2011 - Visitor Rating: 2.67 2.67 (3 votes)


Review Categories:
Pet Insurance

Customer Review Comments:
I have been with More Than for 8 years, so my dog (cross collie) was 8 at the start. for 5 years I paid a premium in the late£teens to the late£twenties.I had very little if any claims.

3 years ago the dog was diagnosed with an enlarged heart. This was in June, however, when my renewal premium arrived in September it had risen by around 50%.

Because Jess was now dependent on expensive medication long term I felt too vulnerable to challenge the company.

Each year since the premium has risen steeply. Jess is now 16 and it is the same medication with no other claims or complications.

This year I have my renewal and it is now costing me a similar amount in premiums as it is costing the company to “honour” the existing claim.

They make matters worse by giving all the “we care” style of literature and even boast that unlike other insurers they won’t stop paying….it is all slight of hand and disingenuous nonsense. This year I have tried to challenge them but all I get are call centre staff who have no decision making powers and a system that keeps the customer from challenging the people who decide on the premium…I am stuck with them because of my dogs heart trouble but I would encourage others to be wary of this company and possibly others.

Good Points:
Bad Points: Do not care for your dog as it gets older.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I have a policy with More Than. My dog has had to have surgery on both cruciate ligaments but they are treating it as one injury!!!!!! They state it as one condition but by definiton it is two separate INJURIES so I am totally unsatisfied with More Than.
Comment by Paula Bradshaw
Date: 22/2/2012


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The comments in this pet insurance review are the opinion of Tommy and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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