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Review of Supercover Insurance Gadget Cover

Submitted by Richard Brown
Review Added: 26/1/2012 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Having received gadget insurance through Clydesdale Bank, I recently had to make a claim regarding a lost mobile phone. I followed the required criteria for reporting and barring the phone in time so that I stayed in line with the policy, I also submitted the specific documentation required to allow the company to process the claim as quickly as possible.

 

I was met with incompetence from a number of the staff, firstly the phone was reported on the 8th of this month and it still has not been completed to date (26/01/12).

 

Secondly after numerous attempts to contact the individuals responsable for handling my claim I was continually told to wait and expect a call when they became available, this lasted for 2 weeks.

 

Thirdly a problem arose in the model of my mobile which became discontinued. I was offered a option to pay for an upgrade to a similair model or accept a different variation of the model I previously owned. Furthermore after appealing to the company in light of the circumstances I was met with a stone exterior and a take it or leave it attitude.

 

I would not recommend this company to anyone looking to insure any personal or professional belonging.


Good Points: None
Bad Points: Poor customer service, poor compassion and flexibility, extremely poor correspondence,
Customer Service Rating: 0/5
Value for Money Rating: 4/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Richard Brown and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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