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Review of Adrian Flux Car Insurance

Submitted by Sarah Burrows
Review Added: 16/4/2011 - Visitor Rating: 3.33 3.33 (3 votes)


Review Categories:
Car Insurance

Customer Review Comments:
Awful.

My original quote was just over £200 and now it is nearer £300 and I have no choice but to pay them the extra.

Of course I could cancel and I have been told that the 4 or 5 emails they have sent me and the one letter sent will cost £98. So I cancel and lose £100 and and have to pay another £200 for another insurer or I stick with Adrian Flux and pay £300.

What a choice.

BEWARE all other insurers have been honest up front and what I pay is final. I have learned my lesson too late this time. Please learn from my mistake!

The cheapest option is not always the best. If it seems too good to be true it probably is.

Good Points: None
Bad Points: Extra costs
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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I had to cancel my insurance with Flux after 3 months as was given a company car. I contacted Flux who firstly stated they will be keeping 80% of the premium and was told to email them confirmation that I wanted to cancel. This was done, yet no refund was received. When chased some months later they denied outright that I had emailed them. I forwarded them a further copy of the original email which they then refused to accept. I have now been asked to email the DVLA letter as proof that I sold the car. After being stung the first time I requested my email to have a delivery notification. Conveniently Flux's email system doesn't this. I wonder why.
Comment by A very upset and feeling ripped of customer
Date: 3/6/2011


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All comments in this review are the opinion of Sarah Burrows and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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