Customer Review Comments:
I live abroad and have a rental property that an estate agent looks after in my absence.
I have had the water tank burst, collapsing the upstairs ceiling and ground floor ceiling. I have still yet to have an adjuster even look at the claim within a weeks time despite being promised a 24-48 hr response.
Apparently they do not have permission from my broker to allow my estate agent to deal with the property despite this being done before we left. The broker promises that this has been done. Around in circles we go.
I have spent over £30 on long distance calls. Another £10 waiting on hold before I ran out of credit and had to hang up. In the meantime, my property sits empty, more damage is being done I would imagine with damp and no heating as well as loss of income.