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Home >> Pet Insurance Reviews >> Animal Friends Pet Insurance

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Review of Animal Friends Pet Insurance Gold Standard Dog Insurance

Submitted by Linda Mcbride
Review Added: 24/2/2012 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Pet Insurance

Customer Review Comments:
I soon realised after changing from another company that Animal Friends was not the best deal. Like many, I did not read small print that made it obvious that 35% of all vets' bills was taken off your claim as well as a relatively high excess of £69. By then my dog had had a claim paid for arthritis so I was locked in to AFI. It would have then been a pre-existing condition with other firms).

Their claims procedure is opaque, and several times they have refused to pay for arthritis tablets costing under the excess amount, but my vet told me that the excess is "per condition, per year". When I told AFI this, they agreed, but still said that as 90 days had elapsed since the claims in question, they would not pay them - this despite it being their error.

Oh, and, if you miss the 90 days they don't pay...

They usually pay out their piffling sums within a month, and the last claim was quite fast - 1 week. However, I have just complained by phone to a supervisor that several aspects of my claim were deemed ineligible and I could not see why, and I felt his manner was insolent and dismissive.

Never again will I use them.

Good Points: reasonably fast payment
Bad Points: they exclude lots of things including 35% of all vet bills
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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The comments in this pet insurance review are the opinion of Linda Mcbride and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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