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Review of Animal Friends Pet Insurance

Submitted by Kate
Review Added: 30/4/2012 - Visitor Rating: 1.67 1.67 (3 votes)


Review Categories:
Pet Insurance

Customer Review Comments:
Would never recommend this company to anybody with a pet if they ever expect a payment! I started my dog's policy over a year ago and paid dutifully every month. Then lo and behold my dog in his old age comes down with an ear infection and a tumour over the course of a few months. I tried to make two seperate claims only to have them rejected for absurd reasons.

For some reason the ears were on the exclusion list and after checking my dog's history apparently the tumour operation was also excluded because my dog already had a history of lumps and tumours'. Now my dog has a history of fatty lumps and I started paying for insurance to begin with because I was worried he might eventually get a cancerous lump and when he does, suddenly it's only the exclusion list!?

The operation cost me £300 out of my own pocket and I have paid more than that over the year that I have had the insurance. Will never make the mistake of buying from them again. Especially since the exclusions were never explained to me until I actually tried to claim!

Good Points:
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this pet insurance review are the opinion of Kate and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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