Customer Review Comments:
I have insured with Asda for several years. This year in June they changed insurer from Allianz (which had been good) to QBE Europe Ltd administered by an outfit called BDML Connect Services Ltd, who are abysmal.
We needed to make a claim in August and it took 3 calls over 3 weeks just to get a claim form. Very sadly in September our lovely 9 year old Newfoundland collapsed and we had to let him go. The subsequent claim was paid, but we then received a letter on 27 October telling us that we had to pay the next 8 months premiums [in one hit] even though there was now no longer a pet to insure, and obviously no insurable risk for them.
We went away then for 10 days and upon return on 14 November there were 2 further letters awaiting us demanding payment with the second having added a surcharge of £25 and telling us that it was being handed to a debt collector.
I called their help-line and was dealt with courteously, but when put through to their credit control department the attitude could only be described as odious in the extreme.
I subsequently went back to their help-line/sales dept as I refused to deal with staff with such appalling attitude, and paid up having got them to remove the arbitrarily and unwarranted surcharge.
If that’s Asda price you’re welcome to it.