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Home >> Car Insurance Reviews >> Aviva 7 Day Driveaway Car Insurance

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Review of Aviva 7 Day Driveaway Car Insurance

Submitted by Mrs G B Miller
Review Added: 17/3/2011 - Visitor Rating: 3.00 3.00 (1 votes)


Review Categories:
Car Insurance

Customer Review Comments:

7 day driveaway cover as requested by Honda dealer. Form filled on line as requested by phone recording, this failed on final leg and told me to try again.

24mins later by phone again, person could not understand my name kept getting 'P' instead of 'T' in echo bravo language, got passed to 'IT' who hadn't a clue.

Rang the next morning to be passed to 3 different customer service persons, 1st said car didn't exist, put through to No 2, said No 1 hadn't realised I wanted 7-day cover? Got put through to No.3 who did the deed. Process took shy of 1 hour to complete, repeated my name, post code, age, house No. telephone, mileage, make model, dealer name - hair colour, eyes. What else can I say - its was RIDICULOUS.

Thing was I already have a policy with them which I gave details of so that they would have everything but new car details to process.


Good Points: None
Bad Points: need to be sent echo bravo leaflet with policy
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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My recent experiences of Aviva's Driveaway team last week were very similar. For over 48 hours their system was 'broken' and their team outside the UK could do nothing more than tell you to keep calling back. Very disappointing for an advertised service of issuing a covernote in an hour not having any fall back process to offer their Customers isn't acceptable.
Comment by David Hargreaves
Date: 11/8/2011


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All comments in this review are the opinion of Mrs G B Miller and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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