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Review of AVIVA Car Insurance

Submitted by Lynne Little
Review Added: 9/3/2011 - Visitor Rating: 3.29 3.29 (7 votes)


Review Categories:
Car Insurance

Customer Review Comments:

The worst and most frustrating experience of car insurance that I have EVER had!!!!!!

Another driver claimed that I had reversed into his car - which I hadn't - and tried to claim against AVIVA. Six months down the line and we are no further forward. Why? Because AVIVA have absolutely no idea of what's going on!!

Guaranteed, you will have to wait on hold for a minimum of 30 minutes (and that's quick for them) with horrendous hold music before being put through to an Indian call centre where nobody can understand what you are saying. I called my 'claim advisor' 10 weeks ago to find out what the status of the claim was but he had the day off. I am still waiting for him to call me back. Saying that, even if he does ever call me back - preferably before I die - he probably won't understand (yet again) a word that I'm saying and we will be no further forward yet again.

My husband took out this policy as it was over £100 cheaper than our previous insurers - he has now realised the error of his ways and is well aware that should he ever go with this company again, then it will cost him a hell of a lot more because he will be paying a fortune in divorce proceedings! Avoid this company as if your life depends on it ... and in all honesty it probably does because, guaranteed, after dealing with AVIVA you will be more than ready to jump off something high!!


Good Points: Absolutely none whatsoever!!!
Bad Points: There isn't enough space on this website to write them all down!!!
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Terrible, 6 months down the line of an accident and its still going on. Had no information from them about them deciding to go 50/50 on damages with the others involved in the accident, even though I was crashed into from behind!! Absolutely useless...
Comment by Curtis
Date: 11/5/2011

I think that their service is great but a little slow. They helped me win an insurance case where the other driver tried to blame me even though he hit my car. AVIVA did all the work including booking the car into the garage and supplying me with another car. It only took 2 phone calls but I did have to wait 3 and a half months (which meant I was driving about with a dented bumper for 3 months). Best of all I didnt pay a penny and everything was arranged around my schedule.
Comment by john
Date: 27/4/2011

Had bad experience - left me completely drained. Will never deal with them again, only wanted 7 day driveaway cover. Already had policy with them - that didn't help.
Comment by Mr G B Miller
Date: 17/3/2011


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All comments in this review are the opinion of Lynne Little and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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