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Review of Columbus Direct Travel Annual Family

Submitted by Ron Cockram
Review Added: 17/2/2012 - Visitor Rating: 0.00 (0 votes)



Review Categories:
Travel Insurance

Customer Review Comments:
Bought an upgraded annual policy with no excess.

Needed to make a claim for a minor infection treatment whilst in USA, total cost about £60.

Major hoop jumping needed to get a repayment via their outsourced claims processing company. Treated from the outset as though I was a criminal.

Insisted in a UK GP report - additionsl cost to me £37! They then wanted copies of airline tickets - which I did not keep (who does). Would not accpet a receipt from the accommodation rental agent. At this point I referred the case to the Financial Ombudsman.

Unhelpful and lacking common sense. Wish I hadn't bothered with the claim, which is I suspect their intention.

Good Points: None that I can think of
Bad Points: Don't Pay Claims
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this travel insurance review are the opinion of Ron Cockram and do not represent a positive or negative judgement by UK Insurance Index of the travel insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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