Customer Review Comments:
Constructaquote.com aka Moorehouse Group.... what can I say. Initially when I started enquiring with them the service was excellent, calling me back cheap quotes fast set up etc.
I took out the policy then the troubles started. I paid the deposits and was told I would receive a letter with the relevant agreements in the post, just sign and return, not a problem.
Three times I had to send in copies of my docs in their pre-paid envelopes each time them saying they had not received them.
After they eventuallyreceived them, I thought all was ok, they were taking monthly premiums etc, but I had received no certificates from them. Five times I have enquired into receiving them, each time being fobbed off on the phone or told they are in the post. Over a month later I have still not received my certificates. The only way I could get a valid response from them was to cancel the direct debits to them.
Now I have a "your policy is cancelled" letter and a demand to return certificates that I don't have before I receive additional charges. Plus it is £40.00 if you miss a payment or if you are late etc.... I have a few of these charges now for cancelling.