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Home >> Cycleguard Bicycle Insurance

Write a Bicycle Insurance Review Write a Bicycle Insurance Review

Review of Cycleguard Bicycle Insurance

Submitted by Pinklady
Review Added: 15/9/2011 - Visitor Rating: 5.00 5.00 (1 votes)

Review Categories:
Possessions Insurance

Customer Review Comments:

I had my bike stolen in August 2011. I used a Gold Tatcham approved lock, golden series from Oxford. I was required for the value of my bike to use with silver or better rating lock.

On the day, the Police investigated the scene and wrote a report. My whole bike was stolen, not just parts. I reported to Cycleguard within time limit. So...I was convinced that all conditions were met. Unfortunately I was wrong. They refused my claim on the basis that the lock was not approved by LOCK Secure. So I lost the case.

Whatever you do, you always will lose. Spend money on the better lock. Their policy has so many restrictions, that getting back the money from them is highly unlikely.

Good Points: I cannot see any.
Bad Points: Expensive, too many restrictons unlikely to meet.
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I had my bike stolen September 2012 and had exactley the same treatment from this company, my bike was insured with them for 3 years so a lot of money down the drain.
Comment by Jackie
Date: 12/12/2012

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The comments in this review are the opinion of Pinklady and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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