Customer Review Comments:
Have been a loyal customer of Direct Line for 13 years. Dog had an operation costing £1000 to remove 2.5kg of fatty lumps which was causing problems with her movement. Direct Line refusing to pay saying it is a pre-existing condition because she had a test 2 years ago when the lumps were smaller to check they were not cancerous.
May have well saved the premiums - would have had a few thousand in the bank by now.