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Review of Direct Line Travel Insurance

Submitted by Agley2000
Review Added: 12/10/2011 - Visitor Rating: 5.00 5.00 (1 votes)



Review Categories:
Travel Insurance

Customer Review Comments:

I needed to claim for cancelled trip in July. Assured it would all be fine.

Sent off claim and medical form (cost of £50). Rang a week later to be told it had been received and would be processed in 10 days. Rang 2 weeks later to be told they'd lost the form. Sent another one (£50 again). Rang mid August and told it was all ok just checking some details with trip organiser. At the end of August they confirmed they had details required and would pay out mid September - told cheque on its way. Ten days later said they would stop first cheque and send another. End of September made a formal complaint and was told cheque would be sent that day. Three further calls and e-mails still no cheque. Blooming useless.


Good Points: very nice and polite
Bad Points: woefully incompetent.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this travel insurance review are the opinion of Agley2000 and do not represent a positive or negative judgement by UK Insurance Index of the travel insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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