Customer Review Comments:
Domestic and General offered me 'all the services' I was receiving from my British Gas Homecare policy and more for less money. This was not true as they do not cover electrical issues - British Gas do.
When I complained that I'd been misled, I received a reply that just said 'we don't offer electrical cover'. They totally ignored my point that the sales person had explicitly miss-sold the product through false representation!
The service for the plumbing is very good and efficient with in most cases a same day service. The service for appliances is a bit hit and miss with waiting time a minimum of 3 days and more usually closer to a week.
The phone handling system is slightly worse than appalling – an 0844 number which costs 25p to dial and 11p per minute from a mobile phone (these numbers are not included in contract minutes as the phone owner gets paid a percentage of the call for owning the number) and from a land line it is 15p to connect and 8p per minute although the call centre will insist that it is a ‘low call’ rate.
I had to chase up a dishwasher repair that was reported on Saturday where an incorrect technician was sent out to me I was kept waiting for over 13 minutes on hold, actual phone conversation was under 5 mins and given another 0844 number to contact the service company direct (standard procedure) where I was on hold for a further 20 minutes before getting through and being informed that I will have to wait a week for my repair when the mix up was through no fault of my own!
British Gas Homecare was less than perfect, but a world away from the incompetence and dreadful customer care from Domestic & General!