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Home >> Domestic and General Domestic Appliance Cover

Write a Domestic Appliance Cover Review Write a Domestic Appliance Cover Review


Review of Domestic and General Domestic Appliance Cover

Submitted by John Stewart
Review Added: 24/8/2011 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Possessions Insurance

Customer Review Comments:

Had cover for several years on a Candy cooker. The cooker was part of an appliance bundle provided with the house. Oven would not heat up. When contacted insurers, operator insisted on the serial no. of appliance. Was told that the serial no. was on a sticky paper label which had come off first time the oven was cleaned.

Was told they could not repair the machine without the serial number to know which part to order. Refused to come out without serial no. when pointed out that there was a need to come out to see which part was faulty, refused and said it was their Policy that they must have the serial no.

If you insure anything with this company and don't have a record of the serial number they will refuse to attend.

When I complained to their customer relations I was then told that they would accept the model no. but by that time I had replaced the oven and repaired it at a cost of £4.70 for a new element off internet.

No mention when you insure the items that a serial no. model no. is required, be warned.


Good Points: Answered the phone
Bad Points: Totally unhelpful.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of John Stewart and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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