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Home >> Domestic & General Whirlpool Fridge Warranty

Write a Whirlpool Fridge Warranty Review Write a Whirlpool Fridge Warranty Review


Review of Domestic & General Whirlpool Fridge Warranty

Submitted by J P Kenny
Review Added: 12/1/2012 - Visitor Rating: 0.00 0.00 (2 votes)


Review Categories:
Possessions Insurance

Customer Review Comments:

My fridge broke down on Christmas eve at approx 12.30.  I called Dom. & Gen. and was given a number for whirpool service dept. They were closed. I called back to Dom. & Gen. to be told that nothing could be done until Jan. 3rd at the earliest.

My 3 grown up children plus my 11 year old grandson were staying with us so the fridge was full of fresh food, including the Turkey. I asked what we should or could do except to try to buy another fridge. No positive response except to say that they were not responsible for the food which may perish.

I asked to be put through to the complaints dept. and after another fruitless discussion, rang off in order to go to a white goods shop in the hope that they could deliver one that afternoon. They did, thank goodness, so the food was saved and we had a good Christmas.

I called Dom. & Gen. again after Christmas to be told that my complaint was under review, and was called a few days later with an offer to repair the broken fridge. I asked what was the point of a repair when I had a new fridge and no room to accommodate the old one. The response - we cannot contribute to the cost of the new fridge.

I therefore told them that my policy had been a waste of time and money and insisted on a full refund of the £79 paid, to which they agreed.

This morning, I received a cheque for £11.53, being the balance of the cancelled contract. I would never recommend a policy with Dom. & Gen. to anyone.


Good Points: None
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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this made interesting reading until I noticed the dates .. broken on xmas eve pm. Service centre closed ( I guess the hard working engineers are not allowed the holiday that the rest of the country gets.. 1st day back was probably the 3rd....Your appliance failed during a national holiday .. any other time of the year it would not have been a problem...YOU HAD A SPOT OF BAD LUCK ... GET OVER IT !!!
Comment by PATRICK MORGAN
Date: 16/6/2012


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The comments in this review are the opinion of J P Kenny and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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