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Review of echoice Car Insurance

Submitted by Ford Fiesta Owner
Review Added: 31/1/2012 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Car Insurance

Customer Review Comments:

This insurance is online only and was taken out because of a competitive quote at the end of September.

Before the policy came into force I needed to make some small changes but could not do it online and had to phone, not freephone, and was charged £25 to do it.  Since the policy came into force I have been unable to access the policy details to confirm that everything is correct.

I have spoken on the telephone to echoice on 7 or 8 occasions, emailed them twice, and also had 2 "online chats". I have been told that it would be sorted.  Despite all this they have been unable to give me online access. They admit that other customers have had the same problems but they are still trying to sort it out.

They are eventually after nearly 4 months sending me by post a copy of all the documents relating to the policy.


Good Points: The quote was a reasonable amount
Bad Points: Unable to access online a policy which is online only
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of Ford Fiesta Owner and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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