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Home >> Car Insurance Reviews >> Elephant Fully Comp Car Insurance

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Review of Elephant Fully Comp Car Insurance

Submitted by Sarah
Review Added: 24/2/2012 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Car Insurance

Customer Review Comments:
I chose elephant as they gave me the cheapest quote but after 2 years of being with them and never making a claim I decided to go elsewhere.

At the time that my car insurance was due to run out (I knew I didn't need to renew it) I had a really busy time looking after a child alone and coping with a family death at xmas time. I didn't let elephant know that I wanted to end my policy (didn't really think that I needed to as in the past if you didn't renew car insurance it just automatically ran out!!).

Now they are trying to say because I used the automatic renewal system the first year round that I should've let them know that I didn't want it the second time around. They tried to take a payment from me but weren't able to so now they are trying to charge me almost £70 late cancellation fee!!!

If I don't pay up they are sending me to a debt collection agency which has never happened before to me ever!!!

I am so mad!!!

Customer service was good when I got through to a call centre in wales, however the call centre abroad was less easy to get to grips with!!

My advice...check out reviews and terms and conditions before taking insurance with anyone!

Good Points:
Bad Points:
Customer Service Rating: 2/5
Value for Money Rating: 2/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of Sarah and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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