I chose this company simply because they provided the cheapest quote at the time. However,as its said, you only get what you pay for.
Basically I made a claim after someone ploughed into the side of me as I was leaving a garage. Although I had already entered the road and was in the process of making a right turn, the other vehicle was deemed to have 'right of way' as he had entered from a main road to my right.
In defence I asked if there would have been a school crossing there instead of my car, would it then have still been ok for the other vehicle to have run the children down due to a 'right of way'?
The driver later posted a note through my door-which I forwarded to my insurer, inviting me to 'discuss the accident at his home' and to offer me 'a bit of money'. This I felt was out of guilt but this company still maintain he was not at fault due to 'right of way'.
I feel this company made no attempt to fight my case and simply gave up. I could not recommend them and will certainly never use them again.