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Review of eSure Car Insurance

Submitted by Ian
Review Added: 21/6/2011 - Visitor Rating: 5.00 5.00 (1 votes)


Review Categories:
Car Insurance

Customer Review Comments:

I chose this company simply because they provided the cheapest quote at the time. However,as its said, you only get what you pay for.

Basically I made a claim after someone ploughed into the side of me as I was leaving a garage. Although I had already entered the road and was in the process of making a right turn, the other vehicle was deemed to have 'right of way' as he had entered from a main road to my right.

In defence I asked if there would have been a school crossing there instead of my car, would it then have still been ok for the other vehicle to have run the children down due to a 'right of way'?

The driver later posted a note through my door-which I forwarded to my insurer, inviting me to 'discuss the accident at his home' and to offer me 'a bit of money'. This I felt was out of guilt but this company still maintain he was not at fault due to 'right of way'.

I feel this company made no attempt to fight my case and simply gave up. I could not recommend them and will certainly never use them again.


Good Points: Answers the phone promptly. Polite.
Bad Points: Little attempt to fight your case, lots of repeat information and questions.
Customer Service Rating: 4/5
Value for Money Rating: 1/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

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All comments in this review are the opinion of Ian and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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