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Review of Explorer Travel Insurance

Submitted by Brandon Penalver
Review Added: 1/4/2014 - Visitor Rating: 0.00 (0 votes)



Review Categories:
Travel Insurance

Customer Review Comments:
The Russian hospital (Sen Sok Hospital) in the capital of Cambodia was happy to save her life but I had to pay cash as they said they would not deal with my insurance company as they have owed them large sums of money from previous cases that have come from the same hospital that explorer offer (the Calmette aka killmore i later found out).

I thought if I have had bad experience, what about the people that rely on an insurance company to support them, as some people are not lucky enough to have access to the finances I do. The Sen Sok was amazing and said I had to move her to Thailand for a further operation on her head as they could offer a better service in such a case.

Pyathai Hospital in Thailand was also amazing and when she was suitable they told me to fly her home for rehabilitation in an English environment. Now back in the UK I had no choice but to use the NHS service which is ok but understaffed to help her properly.

I have made many calls to explorer with promises to contact me every day but still nothing. I even offered to waiver the 80K I've spent if they can help me now and try get her into a specialist hospital that specialises in Neurology. Still I have heard nothing. It would also appear they have lost certain correspondence and recorded phone calls I made since November and claim they did not hear from me till December, even though I have proof of correspondence since November. To be honest I'm not surprised they lost the phone conversation in November which considered paying me back the thousands I lost in bribes as I later found out it is illegal to consider such things under English law.

I'm with my partner every day trying to help her on her recovery still wondering where the service we paid for is! Last thing I need is a legal matter to deal with to try re-cooperate my financial losses. I just want my partner I love to get better with the best treatment. I am willing to sell all our properties and business to get her into a private hospital than can help her. Unfortunately this will take time and time is something that is not on our side in such a case.

My advise to anyone who uses this company is to have a large stack of cash in the bank for such insurances, as by the time this company comes to any kind of decision a life could be lost. I feel for some of the other cases I have reviewed that were not as lucky as I was to be able to borrow large sums of money.

Good Points: none so far
Bad Points: quite a lot
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this travel insurance review are the opinion of Brandon Penalver and do not represent a positive or negative judgement by UK Insurance Index of the travel insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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