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Review of Fonesafe Mobile Phone Insurance

Submitted by Lloyd Doyley
Review Added: 12/12/2010 - Visitor Rating: 0.00 0.00 (2 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:
A bottle of water leaked in my bag, soaking everything including my HTC handset. After attempting to dry it out using all the usual methods or rice-filled bags/radiators/airing cupboards, I realised it was a lost cause and phoned fonesafe the day after the incident.

The woman I spoke to was very nice, and after asking a few detailed questions about the accident accepted my claim and took my card details to pay the excess of £25. As promised, the Royal Mail pre-paid and pre-addressed postage bag arrived from fonesafe the following day.

Despite the snowy conditions in the UK, a faultless replacement handset arrived after 5 working days, the amount of time stated by fonesafe to me when I made the initial call.

As long as the incident does not involve 'indifference to risk', it seems that fonesafe are more than happy to process claims. I was very satisfied with the service.

Good Points: Phone manner, efficiency, honesty
Bad Points: Nothing
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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The comments in this review are the opinion of Lloyd Doyley and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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