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Review of Fortis House and Contents

Submitted by Mrs T Birk
Review Added: 17/8/2011 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Home Insurance

Customer Review Comments:

Following the floods in 2007, in 2008 we had problems with secondary flooding.

We live in a terraced block of 10 houses, all 10 houses in the block were affected which resulted in all the families in the houses having to be rehoused for between 6 - 9 months whilst the repairs where done to the house.

Considering all houses affected suffered the same amount of damage, all houses were dealt with differently with costs incurred by the insurance companies ranging from as little at £19k to £85k. How can this be, when houses joined together when 1 house gets a garage dismantled and replaced by the floods and the garage stood next door is just power cleaned. It just doesn't seem fair, plus some people had new kitchens, but because our kitchen was a bespoke one it was removed and reinstalled.

So much for insurance companies, they are the biggest con on this earth and they seem reluctant to pay out for damage they always seem to find a loop hole.


Good Points:
Bad Points: Stressful and unco-operative
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Mrs T Birk and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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