I insured with Hasting Direct in February this year.
At the end of April they wrote to me asking for a photocopy of my driving licence and counterpart licence, as they 'hadn't asked' previously. The letter stated I had to supply within 7 days of the letter date. As I only received the (2nd class) letter on the 7th day, I rang them and was told no problem, send today. This I did to the address they supplied.
Two weeks later, I get another letter stating I haven't sent the documents in and I need to do within seven days. I received this letter 8 days as of their letter date! I wrote to them with copies again.
Today, over a week later, I get two letters from them, one advised my policy is cancelled as I didn't send the documents to them! The 2nd letter is a cheque, refunding my policy minus the period insured AND a £55.00 'cancellation fee'!
Ringing them, they admit to me they have now got my details, and that it isn't may fault, but there is nothing they can do for me except I take out a new policy with them. The new quote is £31.00 higher than what I had paid, and they will not reimburse my £55.00!
When I ask to refer the matter to a line manager, they simply state that I send a letter to the customer services department! I am, unsurprisingly, VERY displeased by their appalling service and, complete lack of customer care.
I am seeking re-dress, whether I will get any though...?