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Review of Homeserve Domestic Pipes Cover

Submitted by Geoffrey Heal
Review Added: 5/10/2010 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Home Insurance

Customer Review Comments:

Over a period of four years we had never made a claim. Then I found a leak under the sink. I telephoned Homeserve and they sent out a Plumber. He looked at the job and said he needed to get some parts.

The days past and after four days we rang again to be told that the job was not covered by our policy. My wife said if that is the case then she would cancel all our polies with them. She was then informed that they would look into the job. Another week and many telephone calls later she was informed that the job was not covered as it was in the hot water tank? She then cancelled all our policies as the leak was the domestic side of the stop cock.

We have found them very good at selling a job, but totally incapable of carrying out the work, although we have paid our premium's.


Good Points: Taking your money
Bad Points: Incapable of doing any work.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Geoffrey Heal and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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