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Home >> HomeServe Boiler Insurance

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Review of HomeServe Boiler Insurance

Submitted by David P
Review Added: 27/10/2010 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Insurance Companies

Customer Review Comments:
Went to HomeServe for my boiler cover after British Gas became too pricey.

Despite promising a service call during the firts year, I received no call and had to request a visit. This was carried out and the fitter left promising to return with service parts which needed to be ordered. He did not return.

One month later, the boiler packed up. I called them and a call out was arranged (Alpha Boilers).

After carrying out a temporary repair, the guy left promising to return with spare parts. We heard nothing for a week so I called to chase. I was advised that they had unilaterally decided that my boiler was not covered and that my policy had been cancelled.

No one had called me to advise and I am now left high and dry having spent over a years worth of premiums.

Totally unnacceptable.

Good Points: None
Bad Points: No Service call, takes money but does not provide service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of David P and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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