UK Insurance Index HomeProtect
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of Homeserve Comprehensive Home Emergency Cover

Submitted by H.osborne
Review Added: 13/1/2011 - Visitor Rating: 5.00 5.00 (1 votes)


Review Categories:
Home Insurance

Customer Review Comments:

Despite some initially appealing offers to start a new policy cover for £1/month, I eventually ended up with a 'comprehensive' package. I am unusual in that in over 40 years as a householder I have never ever claimed on insurance!

A sewer started to overflow into my back garden near the house. I contacted Homeserve and was advised that although covered, my policy was subject to a £50 excess. I assumed that although this may be similar to the actual charge incurred to fix the problem, I still felt that upgrading my policy to no excess would be economical. This took a couple of (long) phone calls during which as a 'naive claimant' I got confirmation that an attending engineer would fix it, not just look at it.

Guess what - an engineer (?) did arrive and just looked at it - concluding that the blockage was upstream and someone else's problem/liability. This is not the case as we are at the end of the sewer prior to it joining the main in the street.

So, I rang Homeserve to cancel the whole policy. I was invited to allow them to check on this (to avoid my cancelling) while I hung on. I hung on (with that damn music) for over 25 mins (35 mins total by now). I gave up and rang back afresh when I then discovered from another operator that my policies had been cancelled a few minutes into my previous call anyway!!

So, good news that I have nothing more to do with or owe anything (I hope) to Homeserve. Bad news is that I'm now more than ever disinclined to take out any insurance that I'm not forced legally to have.

They give insurance an even worse name.


Good Points: Relatively prompt engineer visit
Bad Points: Phone interface, poor customer relations
Customer Service Rating: 1/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

Add your review


comments about this review

Do you agree with this review?

 Add Your Comment

share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Homeserve Comprehensive Home Emergency Cover
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of H.osborne and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.