Review of Homeserve Sofa Insurance

I purchased a 3 seat and 2 seat recliners from Land of Leather in 2008. After a few weeks the mechanism failed and ripped the leather. Called LOL out and they offered to repair the suite. They took one of the 2 seater chairs away for repair leaving a gaping whole. It was returned within a few weeks and we noticed the repair was a different colour and the shape of the suite design had changed.  We called LOL back and they replaced the entire suite. All good so far.

After they went into liquidation we noticed the suites had started to suffer from seal defects. We called LOL and was avised to go through our £200 insurance warranty with Homeserve. A technician came out and looked and took photos stating he was appalled as the state of the suite. It was well maintained with LOL own cleaning kit and he said it was falling apart at the seams. To our amazment a letter came back stating that the claim was declined as the suite is part leather and part match. We were not advised of this at the point of sale.

Late last year I claimed again as we found more seam failure and plastic beads falling out of the bottom of the suites, which I believe to be beads inserted to protect the suite from moisture when being imported. These should be removed prior to delivery. Homeserve last week sent out a technician who has been in the trade over 30 years, he again said it was disgusting what has happened to the suite in less that 2 years.

Yesterday we again received a letter stating the claim is declined. We intend to go further now as a suite costing £1200 should last more than 2 years and our insurance warranty is not worht the paper it is written on.