UK Insurance Index Flexicover Direct Travel Insurance
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of Insure and Go Travel Insurance

Submitted by Rachel Holbrook
Review Added: 6/7/2011 - Visitor Rating: 2.00 2.00 (10 votes)



Review Categories:
Travel Insurance

Customer Review Comments:
After my Fiance fell ill in the Republic of Georgia, due to the appalling service provided by Insure and Go, I spent £560 on phone calls to the company and at one point they were closed for the weekend.

They provided insurance and a translator for Georgia and then demanded paper work via fax (don't have them in hospitals, don't even have computers) and wouldn't act until receiving them and wanted us to inform them of the name of the hospital (which was written in Cyrillic). Then the translator made contact with the doctors and didn't even speak Georgian!!!

We went out to work in an orphanage and ended up £600 down due to the insurance company, plus the £200 cost of the insurance.

This happened in October it is now July and we have just been offered £100 to keep us quiet.

Good Points: Paper work received in time
Bad Points: All
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

See all Insure and Go Travel Insurance reviews

Add your Insure and Go Travel Insurance review



comments about this review

Comments about this review:

 Add a Comment

I agree with the comments above. I have also had too many problems to mention. It is 7 months on and my claim has still not been settled. Forget trying to phone the UK number, as you get told it's being dealt with by Mapfre / central complaints. Forget trying to email them, they've had my complaint for 3 months and haven't replied to any of my emails. I have never experienced such poor and incompetent customer service before and quite frankly I'm amazed this company is still trading.
Comment by glenn
Date: 12/12/2011

I believe Insure and Go use the same underwriters as my travel company - Virgin Money. The underwriters, Mapfre in Ireland, were most inefficient and more or less left my tour operator to sort out my hotel and taxi back to the airport after I broke my ankle in Cuba. They caused me to run up a phone bill of 600 as they didn't let me know what was happening. There are too many problems to mention, but the worst was they gave me incorrect medical advice which caused me to be taken into hospital with a pulmonary embolism, just 3 days after I got back to the UK.
Comment by WanderingStar067
Date: 16/9/2011


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Insure and Go Travel Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this travel insurance review are the opinion of Rachel Holbrook and do not represent a positive or negative judgement by UK Insurance Index of the travel insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
Gnu Insurance - affordable travel insurance for over 50s
Coverwise Travel Insurance
Explorer Travel Insurance - great cover with no age limit
OULdirect - very low cost travel insurance
Yourtravelcover.com

latest reviews LATEST REVIEWS
Globelink Travel Insurance
Explorer Travel Insurance
Ageas Travel Insurance
Explorer Travel Insurance Annual Multi-Trip Policy
GNU Travel Insurance

latest articles LATEST ARTICLES
How to get travel insurance with a pre-existing medical condition
How does Foreign Office advice affect your travel insurance policy?
Do you need specialist travel insurance for a smooth cruise
Winter sports travel insurance - what is it and when do you need it?
Exceedingly good travel insurance advice



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.