Customer Review Comments:
I had Keycare Insurance and the one time I lost my door keys I had been away for a week and could not find them on the morning of my return.
I telephoned Keycare as I had taken out insurance with them (ie I had an active account running this year) to ask if they would arrange a locksmith. I was told that they only covered for the cost of getting keys cut. They would not pay for a locksmith! They also did not inform me when I telephoned them that my keys had been handed in on the day I went away, even though they had sent me a letter which I discovered once I did get into my home!
When I looked at the policy it states that the cover is for 'locksmith charges if you lock yourself out of your home or vehicle'. I phoned them up and was told you are NOT covered if your keys are LOST!!! only if you lock yourself out accidently. This is not clear on the policy.
When I asked if I could have or collect my keys I was told that I would have to pay for another years insurance even though I have paid for insurance this year as I had not changed my fob over when I was sent a second one with a new policy number on it.
This is just to warn people who take out this policy - when I needed them to help me it did not happen - they could have phoned me as they have my mobile number when my key was found and I could have collected it on my way home. Instead I arrived back in London at night without my door keys.