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Review of Lloyds TSB Pet Insurance

Submitted by Gm
Review Added: 1/1/2011 - Visitor Rating: 5.00 5.00 (1 votes)


Review Categories:
Pet Insurance

Customer Review Comments:

Lloyds Pet Healthcare policy.

I chose this policy some years ago because of Lloyds 'Lifelong Protection' promise, ie I believed that Lloyds would not refuse to insure my dog when he reached a particular age.

As my dog aged it became clear this was meaningless and 'Lifelong Protection' does not correspond to any normal English usage of the term.

Technically Lloyds did not refuse to renew but they were only prepared to do so at an unrealistic and prohibitively expensive premium. This bore little relation to inflation or other insurer's rates.

It seems that the ability to manipulate premiums gives insurers the option of backing out of any agreement they no longer like.


Good Points: Have paid claims
Bad Points: Misleading promotions
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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The comments in this pet insurance review are the opinion of Gm and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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