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Review of More Than Home Buildings & Contents Insurance

Submitted by Bill Ward
Review Added: 9/3/2011 - Visitor Rating: 3.00 3.00 (1 votes)


Review Categories:
Home Insurance

Customer Review Comments:

In 2002 More Than's quote for buildings & contents cover was very good and I accepted.

Each year since the premium has risen, sometimes very little and sometimes by as much as 40% until end of last year when premium was increased from just over £900 to More Than £2400 meaning that my year 9 insurance would be 7 times my year 1 insurance.

There was no explanation for this increase. I telephoned but was unable to get a reason over the phone. I wrote to More Than asking for an explanation but have not received a reply.

No claims were made during the 8 years of cover, no changes made to the house and no significant change to the contents or occupancy (a married couple). I have no history of claims, 1 in the previous 30+ years, and I've no idea what has changed since 2002. My new insurer is charging less than 1/4 of More Than - I should have switched years ago!


Good Points: Started cheap ....
Bad Points: ...and went downhill each year thereafter. Poor or absent customer service.
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of Bill Ward and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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