Customer Review Comments:
I've been with Pru Health for 2 years and I'm now moving to Aviva despite costing more...
Pru Health vitality was a great scheme on paper, until they changed the goal posts on renewal and supplied the vital info on p.30 of their 40 page renewal booklet so that instead of 30 minutes at 70% they have changed to 60 minutes at 60% average heart rate. With my resting rate at 50% and most of my averages at over 75-80%, if I'd known about the changes, I'd have either extended my exercise session or simply left my monitor running for 30 minutes after the session and the average would have qualified me for the full points.
I'd thought they were being sluggish awarding points like they had been previously but this time, they'd awarded half points! Now I'm halfway through the year and have no chance of gaining enough points regardless of exercise effort (they suggested I pay them £200 for point awarding new health checks as a solution to 'move forward'!)
I've worked hard to maintain my health but that's not what PH are interested in. The staff are generally irritated at having to do their job and deal with you and unless you resolve something over the phone it just won't get done, you won't get a call back no matter how often you ask. 3 month waits for a revised quote and 1-2 months to award points, even when they'll effect your following year's premiums. TACTICS!
Last year, Pru gyms had memberships reduced by 75%! Great! This year it's 25%!! TACTICS!
I'm glad I've not had to make a claim with Pru - I dred to think what they'd use to get out of paying and leaving me in the lurch!