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Review of Renew Car Insurance

Submitted by Alison Pollard
Review Added: 9/5/2011 - Visitor Rating: 2.00 2.00 (2 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I went onto the compare websites to look for the best deal for my car insurance, and Renew Car Insurance did seem to offering the best deal. However once I had committed, the cost rose dramatically when a total of £47.00 was taken out of my bank account as a "deposit". This is an additional charge which is not noted anywhere on the policy, so be warned.

I did make an attempt to contact the call centre, I say attempt, as after waiting for an unreasonable amount of time I finally gave up. I emailed asking what the deposit was for, is it returned? or taken off the policy?, the reply was that it was an initial deposit with no real reason what it was for.

In hindsight I would have gone with a more well known insurance company whose documentation doesn't look like it was printed in someones back room printer.

Good Points: None
Bad Points: The cost quoted is not correct, poor call centre
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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If your paying via direct debit installments for your policy, any insurer will take an initial payment to set up the policy. This is often called a deposit, even though it is non refundable. It is an initial payment to set the policy up. Is this what may have happened in your case?
Comment by K Gibson
Date: 28/1/2012

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All comments in this review are the opinion of Alison Pollard and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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