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Review of Lifestyle Services Group Mobile Phone Insurance

Submitted by Steven Van Leer
Review Added: 30/11/2009 - Visitor Rating: 2.25 2.25 (8 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Like one or two others, I have insurance through my Barclays account.

My daughter left her phone on the school bus and despite calls to the bus company and,  even though it hadn't been used since she got of the bus, surprise surprise there was no sign of it.

LSG refused the claim because "Theft or loss of your mobile phone where it has been left accidentally or deliberately in a public place or a place to which the public have access" is not included.

Can someone explain to me, short of losing your phone on the moon, how you can leave it anywhere other than a public place because you were in that place when you lost it!!

Unbelieveable - I am writing to Barclays as well as they endorse this useless policy.


Good Points: Very funny
Bad Points: Ridiculous exclusions
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

 Add a Comment

The exclusion clause the original reviewer left is slightly incorrect. It's actually worse and states: "Theft or loss of the phone and accessories where they have been left accidentally or deliberately in a public place or place to which others have access". A place to which others have access would appear to invalidate 99.9% of loss claims for sure, despite the policy claiming to cover the phone and accessories worldwide.
Comment by G
Date: 24/6/2011

Would you put your wallet on a bar and walk away? I don't think so, and this is the same situation. All insurance companies have terms and conditions and having read some of these which you can often get online it is no excuse to moan about your own errors!! It appears to be a case of the moaning minnies acting like little kids cuase they can't get their own way!!!
Comment by Taff Jones
Date: 24/11/2010

What was the final outcome?
Comment by Rich
Date: 17/11/2010


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The comments in this review are the opinion of Steven Van Leer and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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